Summary
Overview
Work History
Education
Timeline
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WYCLEF NZAVI

Dubai

Summary

Experienced Sales individual with a demonstrated history of working in the retail industry. Knowledgeable in merchandising, inventory upselling and delivery of sales targets. Skilled in CRM, excel, presentation, report writing and building lasting relationships with clients and staff. Effective in working on multiple projects and tasks without loosing focus.

Overview

11
11
years of professional experience

Work History

Store Supervisor

FAZALL-THE LUXURY BOUTIQUE
02.2019 - 07.2023


  • Overseeing sales-people, cashiers, shelf stockers, and other employees in the store during my shift
  • Managed finances and prepared annual budgets in line with the stores strategic annual plans
  • Kept records of expenditure, sales figures, and employee performance for appraisals and promotion purposes
  • Evaluated the supply and availability of stocks, and profit-margins
  • Implemented measures to avoid stock damages, theft, and wastage
  • Monitored shelve stocks and merchandise displays, and the general appearance of the store
  • Investigated market trends and offered products that would appeal to customers
  • Motivating employees to achieve targets
  • Training new staff members and scheduling shifts

Senior Sales Representative

Dillard's Inc, Nairobi County
09.2015 - 01.2019
  • Ensured high levels of customer satisfaction through excellent sales service.
  • Assessed customers needs and provided assistance and information on product features
  • Welcomed customers to the store and answered their queries
  • Followed and achieved department’s sales targets on a monthly, quarterly and yearly basis;
  • "Went the extra mile" to drive sales
  • Maintained in-stock and presentable condition in the assigned areas
  • Cross-selling and upselling of products to meet sales targets
  • Complied with inventory control procedures
  • Suggested ways to improve sales like planning marketing activities, and changing the store’s design

Sales Representative

Woolworths, Mombasa County
09.2012 - 09.2015
  • Consulted with customers to understand their needs and preferences related to merchandise
  • Responding to customer's questions about merchandise
  • Retrieved merchandise from sales floor, stock room and updated records after movement of merchandise
  • Collected payment using the store point of sale system
  • Processed returns and exchanges guided by the stores return policy.

Education

Diploma - Business Management

Kenya Institute of Management (KIM)

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Timeline

Store Supervisor

FAZALL-THE LUXURY BOUTIQUE
02.2019 - 07.2023

Senior Sales Representative

Dillard's Inc, Nairobi County
09.2015 - 01.2019

Sales Representative

Woolworths, Mombasa County
09.2012 - 09.2015

Diploma - Business Management

Kenya Institute of Management (KIM)

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