Xavier de Guzman
Abu Dhabi,UAE
Summary
Property and accommodation management professional with extensive experience in lease administration, tenancy coordination, and rent collection. Expertise in UAE property law and compliance with safety standards, ensuring adherence to local authority procedures. Proficient in maintenance planning, budget monitoring, and occupancy optimisation, utilising systems like PlanOn and TRAMPS for streamlined operations. Strong IT skills in Microsoft Office Suite and advanced document control capabilities enhance efficiency in high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Accommodation Officer
British Embassy
Abu Dhabi, UAE
11.2022 - Current
- Administered comprehensive property portfolio, supporting leasing, furnishing, maintenance, and compliance with FCDO housing and safety standards.
- Assisted in sourcing and recommending residential properties for UK-based staff, ensuring alignment with Post Housing Policy and budgetary guidelines.
- Managed rent budgets, vendor contracts, and procurement processes in accordance with government regulations.
- Coordinated move-in/move-out procedures, temporary accommodation bookings, and ensured properties were fully prepared for occupancy.
- Maintained accurate property and asset records using PlanOn and IFRS16 systems, supporting audits and compliance reporting.
- Oversaw furniture provision and maintenance for both residential and office spaces, liaising with contractors and suppliers to ensure service quality.
- Ensured adherence to FCDO Health & Safety and fire safety protocols across all properties.
- Supported emergency planning and crisis response efforts as part of Embassy’s contingency team.
- Streamlined administrative workflows, improved KPI reporting, and enhanced operational efficiency.
- Managed transport operations in Abu Dhabi, including fleet oversight, driver scheduling, and coordination with Dubai’s logistics team.
- Supervised team of drivers/technicians and supported logistics for official visits and events.
Senior Property Administrator
Savills Middle East
Abu Dhabi, UAE
04.2021 - 05.2022
- Increased efficiency with meticulous record-keeping of property expenses.
- Negotiated contracts with vendors, ensuring cost-effectiveness.
- Streamlined administrative processes to improve productivity.
- Managed rental agreements, ensuring legal compliance.
- Prepared tenancy agreements, managed lease renewals, and processed rental payments and registrations (Tawtheeq, TRAMPS).
- Conducted property inspections, handovers, and condition reports to ensure readiness and upkeep.
- Liaised with major landlords (e.g., Aabar, Mubadala, ADNIC) on occupancy, maintenance, and financial matters.
- Supported tenants with utilities (ADDC), resolved issues, and coordinated facility repairs.
- Maintained document control systems and ensured audit and legal compliance.
- Produced management reports, tracked lease renewals, arrears, and bounced cheques.
- Awarded “Best Administrator 2021” for outstanding service and operational excellence.
Operations & Facilities Manager
Jewel Property Management
Abu Dhabi, UAE
12.2019 - 02.2021
- Coordinated building projects and maintenance schedules to minimise disruption and optimise performance.
- Managed daily facilities operations, including emergency repairs and system faults (HVAC, electrical, plumbing).
- Oversaw vendor coordination, compliance, accessibility upgrades, and site security enhancements.
- Developed preventative maintenance plans and maintained inventory to support ongoing operations.
- Handled budgeting, tracked expenses, and implemented efficiency measures.
Property & Customer Service Consultant
LLJ Asset Management
Abu Dhabi, UAE
07.2014 - 09.2019
- Managed lease execution, maintenance scheduling, and rent collection with internal and external contractors.
- Resolved tenant and building issues, ensuring smooth operations and high satisfaction.
- Maintained accurate documentation for compliance and reporting.
- Acted as liaison between tenants, landlords, and internal teams to enhance service delivery.
- Delivered exceptional customer service, building strong client relationships and brand loyalty.
- Handled high volumes of calls and emails professionally, maintaining service standards.
Education
Bachelor of Business Administration - Operations Management
Lyceum of the Philippines University - Batangas
Philippines 06.2025 -
Bachelor of Science - Electrical Engineering
Adamson University
Philippines 06.1998 - 10.2002
Skills
- Property management and accommodation oversight
- Lease administration and tenancy coordination
- UAE property law knowledge
- Property inspections and compliance
- Maintenance planning and contractor liaison
- Budget monitoring and arrears recovery
- Property management systems familiarity
- Microsoft Office Suite proficiency
- Document control and compliance tracking
- Management reporting and data analysis
- Inventory and asset management
- Customer service excellence
- Conflict resolution and tenant support
- Liaison with landlords and housing associations
- Verbal and written communication skills
- Expectation management and quality service delivery
- Organisational and analytical skills
- Ability to work under pressure
- Resourceful problem-solving strategies
- Team collaboration and independent work
- Contract negotiation expertise
- Crisis response management
Languages
English
Fluent
Certification
· PlanOn Software Proficiency – Drilling Down, Lease Contracts, Space Management, Staff at Post, Rent Ceilings, Reference Dates, Modify Elements, Search Bar, Geographical Structure, and IWMS (Integrated Workplace Management System, AIMS)
· FCDO Training Modules – Induction, Counter Fraud & Bribery, Data & Analysis (incl. Topics 1–3), Safeguarding (SEAH), Security for CBS.
· General Data Protection Regulation (GDPR) – Level 1 & 2
· Health & Safety & Emergency Response – Health and Safety Training, Level 3 International Award in Emergency First Aid with AED & CPR
· Other Training – Zeroing Bureaucracy for Government Services, Understanding FCDO Workplace & Data Governance Facility Management (Franklin University & Chicago Training Centre)
· Certified Human Resource Management Professional (CHRMP)
· Certified HR Professional (Blue Ocean Academy)
· Various HSE and Information Security Certifications (British Embassy)
Accomplishments
Twice star of the month in British Embassy
Best Administrator award in Savills
Affiliations
Tabletop Games
Tradable Card Games
Online Games
References
References available upon request.
Timeline
Bachelor of Business Administration - Operations Management
Lyceum of the Philippines University - Batangas
06.2025 -
Accommodation Officer
British Embassy
11.2022 - Current
Senior Property Administrator
Savills Middle East
04.2021 - 05.2022
Operations & Facilities Manager
Jewel Property Management
12.2019 - 02.2021
Property & Customer Service Consultant
LLJ Asset Management
07.2014 - 09.2019
Bachelor of Science - Electrical Engineering
Adamson University
06.1998 - 10.2002
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