Xhulja Hoxhalli
Dubai
Summary
A dedicated and customer-focused hospitality professional with more than 10 years of experience in the hotel industry, specializing in guest relations, operations management, and team leadership.
Possess strong communication skills, knack for problem-solving, and talent for understanding client needs. Eager to apply these skills to help clients discover and enjoy unique travel experiences. Tourism professional with experience in customer care service and providing top-notch customer service., with a skilled multi language talent.
Adept at coordinating with international guests and managing travel bookings and reservations. Skilled in addressing client needs, ensuring memorable experience, and resolving issues.
Overview
15
15
years of professional experience
Work History
Reception Supervisor
Hotel Due Laghi
09.2019 - 12.2024
- Provide outstanding customer service to guests, addressing inquiries, concerns, and requests with professionalism and efficiency.
- Supervise and train front desk staff, ensuring all procedures are followed and guest expectations are met.
- Handle guest check-ins/check-outs, reservations, and billing accurately and promptly.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Manage hotel booking systems (e.g., Opera, Fidelio) to update reservations, room availability, and guest preferences.
- Handle guest complaints or issues with sensitivity and professionalism, ensuring positive resolutions.
- Assist in managing hotel operations, including overseeing staff schedules and inventory management.
Receptionist Administrator
Brione
04.2014 - 08.2019
- Ensured the smooth and efficient operation of the front desk, assisting with check-ins/check-outs and guest services.
- Provided guests with information about local attractions, dining, and services, enhancing their stay.
- Supported event planning and coordination, assisting with meeting setups and special guest requirements.
- Monitored and processed reservations, ensuring maximum occupancy and efficient use of hotel resources.
- Worked collaboratively with other departments, including housekeeping and food & beverage, to maintain high standards of service.
Reception Assistant
Maffei Hotel
05.2010 - 01.2014
- Monitored visitor patterns and preferences to advise local businesses and attractions on potential opportunities for growth.
- Created informative newsletters and brochures that highlighted key attractions and events, encouraging repeat visits.
- Participated in local tourism development meetings, contributing ideas to increase tourism and community engagement.
- Managed brochure stands and information displays, keeping them well-stocked and up-to-date to facilitate visitor decision-making.
- Responded to tourist inquiries via phone, email, and in person, offering prompt, courteous service that improved satisfaction levels.
- Analysed visitor data to report on trends, helping shape future tourism strategies and promotional activities.
- Greeted visitors warmly, providing detailed information on museum exhibits and events.
- Worked under guidance of retail managers to support sales and back-office procedures.
- Introduced bespoke items to increase sales and diversify retail offerings.
- Managed ticket sales and entry points, ensuring smooth access for all guests.
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations.
Education
High School Diploma -
First Aid Center & CPR Certified
Verona06-2017
Certified Hotel Administrator (CHA) - Hospitality And Tourism Management
International College
Verona,Italy2011
Skills
- Knowledge of hospitality legislation
- Tourism marketing
- Social media management
- Sales acumen
- Sustainable tourism practices
- Customer service training
- Reservation systems
- Hospitality management
- Travel insurance knowledge
- Language fluency
- Guest Service Excellence
- Front Desk Operations
- Team Management & Training
- Event Planning & Coordination
- Reservation Management
- Conflict Resolution
- Multitasking & Time Management
- Knowledge of Hotel Management Software (eg, Opera, Fidelio, etc)
- Strong Communication & Interpersonal Skills
- Attention to Detail
Languages
English
Proficient
C2
Italian
Proficient
C2
Dutch
Proficient
C2
italian
Advanced
C1
French
Advanced
C1
German
Advanced
C1
Albanian
Proficient
C2
Education
other
Additional Information
- Availability: Full-time/Part-time, any flexibility or shift preferences
- Willing to relocate: Yes
- References available upon request.
Timeline
Reception Supervisor
Hotel Due Laghi
09.2019 - 12.2024
Receptionist Administrator
Brione
04.2014 - 08.2019
Reception Assistant
Maffei Hotel
05.2010 - 01.2014
High School Diploma -
First Aid Center & CPR Certified
Certified Hotel Administrator (CHA) - Hospitality And Tourism Management
International College
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