Xinjian Li
Dubai,UAE
Summary
Professional Summary
Senior Client Advisor with 13+ years of experience in luxury retail, specializing in high-end timepieces and jewelry. Proven expertise in VIP client relationship management, CRM analytics, and personalized clienteling. Recognized for driving repeat business, cultivating brand loyalty, and delivering exceptional luxury experiences aligned with prestigious brand values.
Overview
15
15
years of professional experience
2006
2006
years of post-secondary education
Work history
Senior Client Advisor
ZENITH WATCHES - LVMH
Dubai
2023.06 - 2026.02
- Develop and maintain long-term relationships with high-net-worth and VIP clients, delivering tailored luxury experiences.
- Organize and participate in exclusive client events and VIP activations, enhancing brand engagement and retention.
- Analyze client purchasing behavior using CRM tools to personalize recommendations and increase repeat sales.
- Drive revenue growth through up-selling and cross-selling of high-end timepieces.
- Conduct post-sale follow-ups to ensure satisfaction and reinforce brand loyalty.
- Lead regular team meetings to promote collaboration and performance alignment.
- Provide onboarding and sales training to new team members, improving service consistency.
Restaurant Manager
Ouyang Cuisine
Dubai, UAE
2019.02 - 2023.04
- Managed daily operations and led a multicultural F&B team to ensure premium customer experiences.
- Implemented conflict-resolution strategies to improve team dynamics and productivity.
- Developed accurate sales forecasts to support strategic and financial planning.
- Streamlined operational processes, improving departmental efficiency.
- Organized financial and operational data for annual budgeting and reporting.
- Negotiated with vendors and external service providers to optimize costs and service quality.
- Delivered staff training programs that enhanced service standards and guest satisfaction.
Senior Sales Executive
IWC Schaffhausen
Dubai and Abu Dhabi
2013.02 - 2018.11
- Delivered a professional, high-touch luxury sales experience for international clientele.
- Built and maintained a strong client database, driving repeat business and brand loyalty.
- Managed end-to-end sales processes, from initial inquiry to final purchase and after-sales service.
- Resolved customer service issues efficiently, enhancing client satisfaction and retention.
- Utilized CRM tools to track client preferences and improve personalized service.
- Prepared daily briefings and weekly/monthly sales reports for management.
- Trained junior sales executives on selling techniques and client engagement strategies.
- Established partnerships with personal shoppers, tour guides, and influencers to increase boutique traffic and sales.
Sales Executive
DE BEERS
Dubai
2010.11 - 2012.12
- Delivered refined luxury service while building strong client relationships.
- Managed full sales cycle, including special orders and after-sales support.
- Maintained and updated CRM customer databases.
- Oversaw inventory management, certifications, upgrades, and billing processes.
- Provided administrative support, including stock tracking, petty cash, and reporting.
- Increased sales revenue through targeted client outreach and relationship-driven selling.
Education
Bachelor's degree - Tourism English & Hospitality management
Shandong Tourism University
Shandong, ChinaSkills
- Luxury Client Advisory & VIP Clienteling
- CRM Analysis & Client Data Management
- High-End Sales & Revenue Growth
- Relationship Building & Retention
- Strategic Thinking & Problem Solving
- Sales Prospecting & Closing
- After-Sales & Client Follow-Up
- Team Training & Leadership
- Communication & Active Listening
Languages
English (Fluent)
Chinese (Fluent)
References
All the references will be given upon request.
Timeline
Senior Client Advisor
ZENITH WATCHES - LVMH
2023.06 - 2026.02
Restaurant Manager
Ouyang Cuisine
2019.02 - 2023.04
Senior Sales Executive
IWC Schaffhausen
2013.02 - 2018.11
Sales Executive
DE BEERS
2010.11 - 2012.12
Bachelor's degree - Tourism English & Hospitality management
Shandong Tourism University