Yabshad Jaleel
Ajman
Summary
A keen Financial Accountant & Admin with exceptional relationship management, Project Management and Organization skills, including leadership and Strategic thinker to accomplish company goals.
Pro-active individual with an upbeat positive attitude, with outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom-line objectives.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Senior Customer Service Executive
Al Shada Key Trading L.L.C
Ajman, UAE
01.2023 - 01.2025
- Implemented new strategies to improve overall customer experience, Increased sales by 20%.
- Fostered positive relationships with customers through effective communication skills.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Experience in programming latest Car key remotes.
- Ensured timely invoice payments with diligent follow-ups.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
Customer Service Executive - Team Leader
Pure Health, ADNOC
Abu Dhabi, UAE
05.2020 - 12.2022
- Managed customer service operations, overseeing a team of 20 representatives to deliver exceptional client support.
- Maintain data & appointments of over 45000 employees of ADNOC.
- Monitored accounts for compliance with established payment plans & flagged those in violation.
- Remained calm & poised when communicating with difficult clients or in stressful situations.
- Creating, managing team schedules.
- Managed difficult situations for positive outcomes.
- Responded to customer queries, provided excellent customer service.
Administrative officer
Evento Smart Solutions
Dubai, UAE
10.2017 - 10.2019
- Promoter
- Maintained accurate and detailed logs of all events that occurred during shift
- Printing security badges of clients for exhibition and events
- Worked directly with management to achieve the goals
- Managed incoming calls for efficient handling of enquiries and complaints.
- Handled confidential documents with utmost care; ensured data security at all times.
Sales coordinator
Focus Star sheds & Steel Towers Fix
Dubai, UAE
11.2016 - 04.2017
- Coordinated with marketing team, ensuring successful product launches.
- Handled critical customer issues promptly, improving overall service quality.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Enhanced customer satisfaction by managing sales enquiries effectively.
Team leader - project management
FSE Middle East
Dubai, UAE
08.2015 - 02.2016
- Casting and training employees for the event
- Data handling and collection of documents
- Printing security passes of the hired employees for the event
- Visited project sites to confirm adherence to specifications.
- Produced health and safety documentation in alignment with project needs.
Education
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
Dubai 09.2015 - 01.2019
Association of Chartered Certified Accounts (ACCA) - Exemption degree
High School - The Central Board of secondary education
Sharjah Indian School
Skills
- Negotiation skills
- Tally
- ERP 9
- Advanced Excel
- Problem Solving
- Proficient in ms office
- Customer relationship management
- Customer services
Personal Information
- Date of birth: 09/14/95
- Gender: Male
- Nationality: Indian
- Marital status: Single
- Visa status: UAE Resident Visa
Certification
- Australian Testamur Degree in B.com Accountancy
- Tally ERP 9 with UAE VAT
- Capstone Integrated Business Accomplishment Certificate
- Appreciation Letter - Pure Health
- Appreciation Letter - Adnoc
Affiliations
- Car Enthusiast
- Bike Enthusiast
AWARDS
DIFF Best Staff Award, 2015
Languages
English
Fluent
Malayalam
Fluent
Hindi
Advanced
Arabic
Advanced
Timeline
Senior Customer Service Executive
Al Shada Key Trading L.L.C
01.2023 - 01.2025
Customer Service Executive - Team Leader
Pure Health, ADNOC
05.2020 - 12.2022
Administrative officer
Evento Smart Solutions
10.2017 - 10.2019
Sales coordinator
Focus Star sheds & Steel Towers Fix
11.2016 - 04.2017
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
09.2015 - 01.2019
Team leader - project management
FSE Middle East
08.2015 - 02.2016
High School - The Central Board of secondary education
Sharjah Indian School
Association of Chartered Certified Accounts (ACCA) - Exemption degree
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