Yabshad Jaleel
DUBAI,U.A.E
Summary
A keen Financial Accountant and Admin with exceptional relationship management, Project Management and Organization skills, including leadership and Strategic thinker to accomplish company goals.
Pro-active individual with an upbeat positive attitude, with outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom-line objectives.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Handover Specialist
Al Futtaim Automative - TOYOTA
Dubai, U.A.E
05.2024 - Current
- Provide excellent customer service, answering any questions the customer may have about their new vehicle and ensuring they understand its features and functions.
- Having a deep understanding of the vehicles we are delivering. This
includes knowing about different models, their specifications, features, and how they operate. Handle the paperwork associated with the vehicle delivery. - Finalizing the purchase agreement and vehicle invoice, insurance
documents, and registration. - Before the delivery will conduct a final inspection of the vehicle to ensure it meets the dealership's quality standards and the customer's expectations.
- Responsible for coordinating the timing of vehicle deliveries to match the convenience of the customers and the efficiency of the dealership.
Senior Customer Service Executive
Al Shada Key Trading L.L.C
Ajman, UAE
01.2023 - 04.2024
- Implemented new strategies to improve overall customer experience, Increased sales by 20%.
- Fostered positive relationships with customers through effective communication skills.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Experience in programming latest Car key remotes.
- Ensured timely invoice payments with diligent follow-ups.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
Customer Service Executive - Team Leader
Pure Health, ADNOC
Abu Dhabi, UAE
05.2020 - 12.2022
- Managed customer service operations, overseeing a team of 20 representatives to deliver exceptional client support.
- Maintain data and appointments of over 45000 employees of ADNOC.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Creating, managing team schedules.
- Managed difficult situations for positive outcomes.
- Responded to customer queries, provided excellent customer service.
Administrative officer
Evento Smart Solutions
Dubai, UAE
10.2017 - 10.2019
- Maintained accurate and detailed logs of all events that occurred during shift
- Achieved high levels of customer satisfaction with thorough knowledge of products promoted.
- Printing security badges of clients for exhibition and events
- Worked directly with management to achieve the goals
- Managed incoming calls for efficient handling of enquiries and complaints.
- Handled confidential documents with utmost care; ensured data security at all times.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
Sales coordinator
Focus Star sheds & Steel Towers Fix
Dubai, UAE
11.2016 - 04.2017
- Coordinated with marketing team, ensuring successful product launches.
- Handled critical customer issues promptly, improving overall service quality.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Enhanced customer satisfaction by managing sales enquiries effectively.
Team leader - project management
FSE Middle East
Dubai, UAE
08.2015 - 02.2016
- Casting and training employees for the event
- Data handling and collection of documents
- Printing security passes of the hired employees for the event
- Visited project sites to confirm adherence to specifications.
- Produced health and safety documentation in alignment with project needs.
Education
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
09.2015 - 01.2019
Association of Chartered Certified Accounts (ACCA) - Exemption degree
High School - The Central Board of secondary education
Sharjah Indian School
Skills
- Negotiation skills
- Tally
- ERP 9
- Advanced Excel
- Problem Solving
- Proficient in ms office
- Customer relationship management
- Customer services
Personal Information
Certification
- Australian Testamur Degree in B.com Accountancy
- Tally ERP 9 with UAE VAT
- Capstone Integrated Business Accomplishment Certificate
- Appreciation Letter - Pure Health & ADNOC
Affiliations
- Car Enthusiast
- Bike Enthusiast
Languages
English
Fluent
Malayalam
Fluent
Hindi
Advanced
Arabic
Advanced
AWARDS
DIFF Best Staff Award, 2015
Timeline
Handover Specialist
Al Futtaim Automative - TOYOTA
05.2024 - Current
Senior Customer Service Executive
Al Shada Key Trading L.L.C
01.2023 - 04.2024
Customer Service Executive - Team Leader
Pure Health, ADNOC
05.2020 - 12.2022
Administrative officer
Evento Smart Solutions
10.2017 - 10.2019
Sales coordinator
Focus Star sheds & Steel Towers Fix
11.2016 - 04.2017
Bachelor of Commerce: Accounting - B.com
University of Wollongong in Dubai Knowledge Village Park (UOWD)
09.2015 - 01.2019
Team leader - project management
FSE Middle East
08.2015 - 02.2016
High School - The Central Board of secondary education
Sharjah Indian School
Association of Chartered Certified Accounts (ACCA) - Exemption degree
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