YAHYA ALALI
IT Manager
AbuDhabi,UAE
Summary
Motivated IT Manager with 15 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
15
15
years of professional experience
Work history
IT Manager
Arabian Power Company
Abu Dhabi
09.2020 - Current
- Designing, installing, and testing the IT infrastructures and systems required for the operational requirements of the business
- Ensure IT systems' reliability, availability, and security through adequate systems and controls
- Providing technical support to IT users
- Designing and implementing IT policies and procedures, approved by Management
- Arranging user training sessions in order to improve the productivity of staff
- Contribute to the selection of IT staff
- Managing and controlling the IT Section budget
- Maintaining the telecom system
- Application administrator (Maximo, Eclipse, Intelex, HR, OSL)
- Providing technical support to IT users
- Manage the quality of the help desk support with appropriate feedback from employees
- Managing the master records of all the IT devices through the life cycle until disposal.
IT Engineer
Arabian Power Company
Abu Dhabi
08.2012 - 08.2020
- Maintaining and repairing all equipment, Install Software & Hardware, configuring network devices
Supervisor Technician
Advance Integrated Systems
Abu Dhabi
05.2010 - 08.2012
Administrative Assistant
General Civil Aviation Authority
Dubai
11.2009 - 05.2010
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, reordering supplies, providing real-time scheduling support by booking appointments, and preventing conflicts.
Computer Technician
Directorate of Public Works
Sharjah
02.2007 - 11.2009
- Maintaining and repairing all equipment, Install Software & Hardware, configuring network devices.
Education
Higher National Diploma - Information Technology -
Institute of Technology
Bachelor of Business Administration - Business
University of Modern Sciences
UAESkills
- Excellent interpersonal, verbal, and written communication skills with the ability to present technical information in a non-technical fashion
- Strong leadership, communication, troubleshooting, and problem-solving skills
- Critical thinking, strong analytical skills, and providing innovative solutions with accessible technology
- Ability to identify issues, recommend and implement strategies to resolve problems, and manage issues to escalation effectively
- Strong integration skills, with the ability to coordinate all aspects of the project
- Ability to easily handle multiple tasks, set appropriate priorities and manage timelines effectively while paying strict attention to detail
Training Courses
- Maintaining a Microsoft SQL 2005 Database
- ETHICAL HACKER
- Implementing a Microsoft SQL 2005 Database
- ICDL
- Operator course in the DEAR Project
- Fast Lane NETAPP: ONTAP Data Protection Administration
- Palo Alto EDU 210: Firewall 8.1 Configuration and Management
- EtaPRO: IT & System Administrator
- VMware vSphere [V6.7] Install, Configure, and Manage
- CCNA Cisco ID: CSCO13570917
- ENGIE Leadership Development Program for GCC Nationals
- Self Understanding, Becoming a more effective leader, Understanding the needs of stakeholders, Becoming a more effective communicator, Influencing and inspiring others, Building and driving a high-performing team, Giving Effective Feedback for Performance, Engaging others and building agility, Dealing with change, Solving problems & Making sound decisions, Understanding the landscape-The big picture, Building some business Acumen
- EQ Insights for People Management
- Continuity & Resilience! Certified Business Continuity System Implementer for NCEMA 7000:2021 & ISO 22301:2019
- Continuity & Resilience! Certified Business Continuity Internal Auditor NCEMA 7000:2021 & ISO 22301:2019
- Certified Information System Auditor
Personal Information
- Date of birth: 12/17/88
- Nationality: Emirate
- Marital status: Married
Languages
English
Fluent
Arabic
Fluent
Timeline
IT Manager
Arabian Power Company
09.2020 - Current
IT Engineer
Arabian Power Company
08.2012 - 08.2020
Supervisor Technician
Advance Integrated Systems
05.2010 - 08.2012
Administrative Assistant
General Civil Aviation Authority
11.2009 - 05.2010
Computer Technician
Directorate of Public Works
02.2007 - 11.2009
Higher National Diploma - Information Technology -
Institute of Technology
Bachelor of Business Administration - Business
University of Modern Sciences
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