Yahya Khalid Abu Saleh
Abu Dhabi,Abu Dhabi
Summary
Proficient in Microsoft Office with strong goal performance and team development skills. Demonstrates exceptional communication and listening abilities, contributing to effective collaboration and project success. Committed to leveraging these competencies to drive organisational growth and achieve professional excellence.
Overview
7
7
years of professional experience
Work history
Digital Fulfillment officer
First Abu Dhabi Bank
Abu Dhabi, UAE
2024.08 - Current
- Re-engage dropped mobile banking customers to successfully onboard them and avail their accounts.
- Improved onboarding success by guiding customers through digital onboarding via outbound calls.
- Evaluate customer eligibility profiles during onboarding to recommend complementary financial products.
- Owned end-to-end processing for new bank account applications, maintaining SLA compliance and accurate data.
- Performed data verification and pre-screening checks for full KYC and AML compliance.
Call Center Customer Service Specialist
Abu Dhabi Islamic Bank
Abu Dhabi, UAE
2022.09 - 2024.05
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment.
- Provided accurate and appropriate information in response to customer enquiries.
- Built customer loyalty by placing follow-up calls for customers reporting issues.
- Assisted customers with product and service inquiries with timeliness and accuracy.
- Utilized active listening techniques to identify customer needs and provide appropriate solutions or services.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Assistant consultant
Esnaad For Management & Human Resource Consulting
Abu Dhabi, UAE
2019.08 - 2020.02
- Conducted general business administration, contributing to organisational improvements through streamlined processes.
- Delivered employee and client services via telephone and email, ensuring timely support during internship.
- Assisted with document management and organisation, checking and proofing documents for accuracy and quality.
- Reviewed forms and reports and conferred with management and users about study materials.
Education
Bachelor of Business Administration - Management Information System
Al Hosn University
Abu Dhabi - UAE /2015 - /2017
Bachelor of Business Administration - Management
Emirate College of Technology
Abu Dhabi - UAE /2017 - /2020
Skills
- Microsoft Office proficiency
- Goal performance
- Team development
- Tactical execution
- Data analysis
- Communication skills
- Listening skills
LANGUAGES
Arabic - Native
Fluent
English - Fluent
Upper intermediate
Timeline
Digital Fulfillment officer
First Abu Dhabi Bank
2024.08 - Current
Call Center Customer Service Specialist
Abu Dhabi Islamic Bank
2022.09 - 2024.05
Assistant consultant
Esnaad For Management & Human Resource Consulting
2019.08 - 2020.02
Bachelor of Business Administration - Management Information System
Al Hosn University
/2015 - /2017
Bachelor of Business Administration - Management
Emirate College of Technology
/2017 - /2020