Yahya Kuria
Dubai
Summary
As an adept Client Relationship Manager, I bring a robust background in Graphic Design and Customer Relations to the table. My expertise lies in fostering and maintaining strong vendor and client connections, adeptly navigating and resolving any complaints, and vigilantly upholding brand consistency. My proficiency with graphic design tools is matched by my commitment to exceptional customer service. I hold a Diploma in 3D Animation and Graphic Design, which underpins my skill set, allowing me to deliver outstanding results consistently.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Chalhoub Jafza
09.2024 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 15 kilograms.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, and tape to protect from damage.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Client Relationship Manager
ROC-A-GRAPHICS CO.
01.2018 - 03.2020
- Managing existing vendor and supplier relationships, liaising with clients, resolving complaints, and ensuring brand consistency.
- Also responsible for generating sales leads and overseeing customer relationships.
Senior Graphic Designer
ROC-A-GRAPHICS CO.
01.2015 - 10.2017
- Managed client proposals, reviewed junior designer drafts, and worked with image design tools such as Photoshop and Adobe Illustrator.
Customer Relation Officer (C.R.O)
MASTER FABRICATORS (EA) LTD.
01.2012 - 06.2014
- Interacted with customers, organized meetings, followed up with colleagues, and resolved customer complaints.
Graphic Designer And Head of I.T Department
LABH SINGH HARNAM SINGH (LSHS)
03.2011 - 01.2012
- Developed creative ideas, managed client proposals, liaised with clients, and managed the company's internal network and mailing system.
Education
Diploma - 3D Animation
SHANG TAO MEDIA ARTS COLLEGE
Nairobi01.2018
Diploma - Graphic Design
COMPUTER FUNDAMENTALS INSTITUTE
Nairobi01.2011
Diploma - Information Technology
CHRISCO EDUCATIONAL CENTRE
Nairobi01.2009
Kenya Certificate of Secondary Education - undefined
HOSPITAL HILL HIGH SCHOOL
Nairobi01.2008
Kenya Certificate of Primary Education - undefined
BASHIR PRIMARY SCHOOL
Nairobi01.2004
Skills
- CUSTOMER RELATIONSHIP MANAGEMENT
- CUSTOMER SERVICE AND SUPPORT
- ADVANCE LEVEL OF MICROSOFT OFFICE
- ADVANCE COMPUTER SKILLS
- ADVANCE VISUAL COMMUNICATION SKILLS
- WORKING KNOWLEDGE OF CRM TOOLS LIKE SALESFORCE AND ZENDESK
LANGUAGES
ENGLISH
SWAHILI
Hobbies and Interests
SWIMMING, READING, HIKING
Timeline
Warehouse Associate
Chalhoub Jafza
09.2024 - Current
Client Relationship Manager
ROC-A-GRAPHICS CO.
01.2018 - 03.2020
Senior Graphic Designer
ROC-A-GRAPHICS CO.
01.2015 - 10.2017
Customer Relation Officer (C.R.O)
MASTER FABRICATORS (EA) LTD.
01.2012 - 06.2014
Graphic Designer And Head of I.T Department
LABH SINGH HARNAM SINGH (LSHS)
03.2011 - 01.2012
Diploma - 3D Animation
SHANG TAO MEDIA ARTS COLLEGE
Diploma - Graphic Design
COMPUTER FUNDAMENTALS INSTITUTE
Diploma - Information Technology
CHRISCO EDUCATIONAL CENTRE
Kenya Certificate of Secondary Education - undefined
HOSPITAL HILL HIGH SCHOOL
Kenya Certificate of Primary Education - undefined
BASHIR PRIMARY SCHOOL
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