Yaman Kahil

• Pre- opening season for the hotel Holiday INN and unveiled four outlets. Pool bar , cafe Verde , banquet and McGettigan’S beside of In Room Dining ..
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or takin
• Inventory and prepare purchase orders from vendors, solicit bid proposals, and revlew requisitions for goods.
• Prepare checks and cash for deposit, verify amounts, and check accuracy of deposit slips
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
• Perform clerical tasks such as typing and filing.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Delivered services to customer locations within specific timeframes.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Stocked and rotated food items according to expiration dates.
• Assisted in setting up and breaking down kitchen stations.
• Trained new staff members on company policies and procedures.

• Restocked ice, condiments, and snacks.
• Learned how to make wide variety of mixed drinks.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Replaced empty kegs and soda syrups.
• Delivered food to customers at bar and tables.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Assisted customers with carry-out service.

• Oversee all front and back of the house restaurant operations Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customerʼs experience
• Accomplishes department objectives by supervising staff and organizing and monitoring work processes
• Plans, monitors, and appraises job results
• Provides quality service by enforcing quality and customer service standards
• Contributes to team effort by accomplishing related results as needed
• Achieved results by working with staff to meet established targets.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Observed packing operations to verify conformance to specifications.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Supported Supervisor by preparing production reports and collating quality documentation.
• Set overall vision and provided team leadership.

• Points by sheraton le Verdun, Lebanon
• A Host or Hostess makes sure that their guests feel welcomed, cared for, and valued
• They create a warm and welcoming environment for patrons from the moment they enter the establishment
• Hosts or Hostesses typically provide menus, take names for reservations and answer the phone.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Managed customer expectations and helped navigate sales processes.

• Assisted customers by answering questions and suggesting merchandise.
• Trained and supervised new associates in grocery, produce and administrative departments.
• Operated forklifts and hand trucks to restock department supply locations.
• Received, merchandised and arranged all shop items for visual display.

G

• Received Tishreen University

Caring, Courageous, and Consistent

• Elected Captain of Team