Yaman Kharsa

As a Multi-Task Manager at Lacasa Sweet, a thriving cake and chocolate factory established by my father, I held a diverse and dynamic role in overseeing various aspects of the business. My responsibilities encompassed:

Business Development: Played a pivotal role in setting up the business from scratch, including selecting and procuring tools, machines, and equipment essential for the production process.

Financial Management: Managed the financial aspect of the business, including issuing invoices to customers, tracking payments, and ensuring timely and accurate financial record-keeping.

Customer Relations: Established and maintained strong customer relationships by actively following up on customer inquiries, orders, and concerns, delivering exceptional service to enhance customer satisfaction.

Photography: Captured high-quality images of our products for marketing materials, catalogs, and online platforms to showcase our offerings effectively.

Accounting Software: Utilized accounting software, such as Zoho Books, to manage financial transactions, track expenses, and generate reports to support decision-making.

Marketing and Advertising: Designed and executed advertising campaigns across various platforms to promote Lacasa Sweet's products and attract new customers.

Working in this multi-faceted role, I gained valuable experience in business management, financial operations, customer service, and marketing, contributing to the growth and success of Lacasa Sweet. This experience has honed my abilities to manage diverse tasks and responsibilities within a business environment.

In my role as a Customer Service Representative at the Ajman Government Contact Center, I played a pivotal role in providing top-notch customer service and complaint handling. This position entailed the following responsibilities:

Seamless Transition: I transitioned smoothly from my previous role at Tafaseel BPO to the Ajman Government Contact Center, where I immediately assumed responsibility for managing and resolving customer complaints.

Customer Satisfaction: I consistently prioritized customer satisfaction, ensuring that every interaction left a positive impression. I engaged with individuals in a courteous and informative manner, actively listening to their concerns and providing effective solutions.

Strong Communication Skills: I utilized exceptional written and verbal communication skills to maintain a professional and informative dialogue with customers. I also documented cases and feedback for future reference.

As a Customer Service Representative at Tafaseel BPO, I held a crucial role in ensuring the satisfaction of customers and resolving their complaints efficiently. My responsibilities included: