YAMINI BRAVIN RAJA
Dubai,UAE
Summary
Dedicated professional with extensive expertise in customer relations and service orientation. Proficient in customer sales support, computer literacy, and Microsoft Office. Demonstrates strong negotiation proficiency, multi-tasking capability, and records keeping efficiency. Skilled in complaint resolution, cross-functional collaboration, and customer engagement. Adept at answering inbound calls and committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Manager
ABM infotech
Chennai, India
06.2004 - 11.2010
- As Customer Support Manager I was handling the walk in customers, laptop service enquiry, job card, service calls after service and office administration.
- Followed up customer queries to check provided solutions met expectations.
- Established rapport with customers to resolve their concerns effectively.
- Built positive customer rapport through friendly, professional communication.
- Operated switchboard systems successfully to manage high call volumes.
- Improved customer satisfaction ratings through responsive query resolution.
- Oversaw daily operations, guaranteeing seamless customer experience.
- Documented customer contacts in [Software] for use in further interactions or actions.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Front office Administrator
A.R.A.S Pvt Ltd.
Chennai, India
07.2002 - 08.2003
- Worked in a LMV and Heavy Vehicles Service Centre catering to Mitsubishi & Mazda vehicles.
- As a front office admin, I was handling incoming calls, walk-in customers, and incoming service vehicles( Cars, Trucks), Job Card Execution.
- Organised company files for easy retrieval and reduced clutter.
- Updated company databases regularly for accurate record-keeping.
- Created expense reports with matching receipts.
- Screened incoming phone calls and relayed detailed messages.
Receptionist – Front office Assistant
Silicon valley communications Pvt Ltd.
Chennai, India
05.1999 - 06.2002
- As a Front office assistant I was handling phone calls and the customers and visitors coming in person to meet the director and BDE’s
- Reduced waiting times through effective time and resource management.
- Handled appointment scheduling to ensure smooth daily operations.
Education
Diploma - tailoring
Fashion Technology
Chennai, India 08.2003 - 05.2004
BA - Economics
University of Madras
Chennai, India 06.2000 - 05.2003
Skills
- Customer relations
- Customer service orientation
- Customer Service
- Customer sales support
- Computer literacy
- Negotiation proficiency
- Customer engagement
- Microsoft Office expertise
- Multi-Tasking capability
- Records keeping efficiency
- Complaint resolution
- Cross functional collaboration
- Answered inbound calls
Custom
- Handling phone calls and customers and visitors coming in person to meet the director and BDE’s.
- Handling incoming calls, walk-in customers, incoming service vehicles, job card, and petty cash.
- Handling walk-in customers, laptop service enquiries, job cards, service calls after service, petty cash, and office administration.
Personal Information
- Date of birth: 04/04/81
- Nationality: Indian
Languages
English
Fluent
Telugu
Fluent
Tamil
Fluent
Hindi
Intermediate
Timeline
Customer Support Manager
ABM infotech
06.2004 - 11.2010
Diploma - tailoring
Fashion Technology
08.2003 - 05.2004
Front office Administrator
A.R.A.S Pvt Ltd.
07.2002 - 08.2003
BA - Economics
University of Madras
06.2000 - 05.2003
Receptionist – Front office Assistant
Silicon valley communications Pvt Ltd.
05.1999 - 06.2002
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