Music
YAMNA IQBAL
Front Desk Receptionist
Dubai,DU
Summary
A Reliable, adaptable and loyal person who possess excellent communication and personal skills. A self-motivate person with enormous energy and determination Attentive and details enthusiasm, strong determination with positive perception.
Overview
11
11
years of professional experience
3
3
Languages
Work History
FRONT DESK RECEPTIONIST
BTMS CONSULTANCY
Dubai, UAE
11.2020 - Current
- Handling Customers on calls
- Direct Report to CEO
- Schedule CEO meetings and calls.
- Schedule Meetings via emails
- Working On CRM
- Sending documents for payments adjustment in accounts.
PURCHASE OFFICER
Dewan Sugar Mills (Pvt) Limited
Karachi, Pakistan
02.2017 - 07.2020
- End to End management of procurement process from Purchase requisition till order delivery in a timely Manner
- Vendor optimization to generate a pool of quality vendors
- Frequent Market surveys to ensure cost optimization
- Alignment of internal stake holders from production planning to finance to ensure timely procurement Of materials and timely payments to the vendors
- Vendor Audits
- Implemented oracle
CUSTOMER SERVICE REPRESENTATIVE
EHB Experts Helping Business
12.2017 - 12.2018
- Building sustainable relationships with customers by providing them effective solutions
- Creating sale opportunities by identifying customers' needs
- Managing large amounts of inbound and outbound calls in a timely manner
- Adhering to the approved Verbatim and Scripts to ensure a quality interaction with consumers Record Keeping.
HR OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2014 - 06.2017
- Recruiting, Training and developing staff
- Making sure that staff get paid correctly and on time
- Pension and benefits administration
- Approving job description and advertisements
- Looking after the health, safety and welfare of all employees
- Organizing staff training sessions and activities.
Customer Service Representative
Ramada Hotel
Karachi, Sindh
01.2011 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly resort audits for review.
- Provided exceptional service and assistance to guests upon check-in.
Education
B.Sc (Hons - Fine Arts, International Relation & Political Sciences
University Of Karachi
Intermediate - Commerce
Sheikh Zahid Girls College
Diploma - English Language
Diploma - ADIT Advance Diploma in Information Technology
Skill Development Council
KarachiSkills
Office administration
undefinedInterests
Travelling
Photography
Timeline
FRONT DESK RECEPTIONIST
BTMS CONSULTANCY
11.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
EHB Experts Helping Business
12.2017 - 12.2018
PURCHASE OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2017 - 07.2020
HR OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2014 - 06.2017
Customer Service Representative
Ramada Hotel
01.2011 - 10.2012
B.Sc (Hons - Fine Arts, International Relation & Political Sciences
University Of Karachi
Intermediate - Commerce
Sheikh Zahid Girls College
Diploma - English Language
Diploma - ADIT Advance Diploma in Information Technology
Skill Development Council
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