Music
YAMNA IQBAL
Front Desk Receptionist
Dubai,DU
Summary
A Reliable, adaptable and loyal person who possess excellent communication and personal skills. A self-motivate person with enormous energy and determination Attentive and details enthusiasm, strong determination with positive perception.
Overview
11
11
years of professional experience
3
3
Languages
Work History
FRONT DESK RECEPTIONIST
BTMS CONSULTANCY
Dubai, UAE
11.2020 - Current
- Handling Customers on calls
- Direct Report to CEO
- Schedule CEO meetings and calls.
- Schedule Meetings via emails
- Working On CRM
- Sending documents for payments adjustment in accounts.
PURCHASE OFFICER
Dewan Sugar Mills (Pvt) Limited
Karachi, Pakistan
02.2017 - 07.2020
- End to End management of procurement process from Purchase requisition till order delivery in a timely Manner
- Vendor optimization to generate a pool of quality vendors
- Frequent Market surveys to ensure cost optimization
- Alignment of internal stake holders from production planning to finance to ensure timely procurement Of materials and timely payments to the vendors
- Vendor Audits
- Implemented oracle
CUSTOMER SERVICE REPRESENTATIVE
EHB Experts Helping Business
12.2017 - 12.2018
- Building sustainable relationships with customers by providing them effective solutions
- Creating sale opportunities by identifying customers' needs
- Managing large amounts of inbound and outbound calls in a timely manner
- Adhering to the approved Verbatim and Scripts to ensure a quality interaction with consumers Record Keeping.
HR OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2014 - 06.2017
- Recruiting, Training and developing staff
- Making sure that staff get paid correctly and on time
- Pension and benefits administration
- Approving job description and advertisements
- Looking after the health, safety and welfare of all employees
- Organizing staff training sessions and activities.
Customer Service Representative
Ramada Hotel
Karachi, Sindh
01.2011 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly resort audits for review.
- Provided exceptional service and assistance to guests upon check-in.
Education
B.Sc (Hons - Fine Arts, International Relation & Political Sciences
University Of Karachi
Intermediate - Commerce
Sheikh Zahid Girls College
Diploma - English Language
Diploma - ADIT Advance Diploma in Information Technology
Skill Development Council
KarachiSkills
Office administration
Office supplies inventory management
Office management
Administrative support
Scheduling
Researching skills
Call forwarding
File management
Business administration
Mail handling
Verbal and written communication
Skilled in [Software]
Meeting scheduling
Staff Management
Project Management
Travel coordination
Social perceptiveness
Office organization
Telephone etiquette
Interests
Travelling
Photography
Timeline
FRONT DESK RECEPTIONIST
BTMS CONSULTANCY
11.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
EHB Experts Helping Business
12.2017 - 12.2018
PURCHASE OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2017 - 07.2020
HR OFFICER
Dewan Sugar Mills (Pvt) Limited
02.2014 - 06.2017
Customer Service Representative
Ramada Hotel
01.2011 - 10.2012
B.Sc (Hons - Fine Arts, International Relation & Political Sciences
University Of Karachi
Intermediate - Commerce
Sheikh Zahid Girls College
Diploma - English Language
Diploma - ADIT Advance Diploma in Information Technology
Skill Development Council