Yamuna Mainali

• Ensure that guests have a positive dining experience by maintaining high levels of service and addressing customer concerns promptly.
• Oversee staff during shifts to ensure guests are greeted, served, and assisted effectively.
• Provide recommendations to guests regarding menu items, specials, and promotions.
• Assist in training new hires on restaurant policies, customer service standards, and food handling procedures.
• Help manage shift schedules to ensure proper staffing levels and efficiency.
• Help process transactions, including cash handling, POS systems, and ensuring accurate billing.
• Address and resolve customer complaints or issues in a calm and professional manner

⦁Welcome guests with a warm and friendly demeanor.
⦁ Handle phone calls and online reservations efficiently.
⦁ Maintain an organized reservation system and manage seating arrangements..
⦁ Escort guests to their tables and ensure they are comfortably seated.
⦁ Inform servers about any special requests needed.
⦁ Process checks for customers and manage any related transactions.

Managed closing duties, including restocking items and reconciling cash drawer.

⦁ Assist guests with check-in procedures and direct them to the appropriate department.

⦁ Handle incoming calls, providing information, transferring calls, and taking messages as needed.

⦁ Provided excellent customer service by warmly greeting guests, managing check-in/check-out processes, and handling payment transactions.

⦁ Address any customer inquiries and complaints in a professional and courteous manner