Yana Suvorova

- Building and maintaining strong relationships with clients, understanding their needs, preferences, and goals.
- Idenfying potenal clients, generang leads, and expanding the client base through networking and markeng efforts.
- Negoang deals, contracts, and agreements on behalf of clients, ensuring favourable terms and condions.
- Staying updated on market trends, property values, and competor acvies to provide informed advice to clients.
- Working closely with other professionals such as real estate agents, brokers, lawyers, and financial advisers to facilitate smooth transacons.
- Providing exceponal customer service throughout the buying, selling, or leasing process, addressing any concerns or issues promptly.
- Conducng financial analysis, including property valuaon, investment feasibility studies, and risk assessment.
- Ensuring compliance with relevant laws, regulaons, and industry standards in all transacons and dealings.

- Build and maintain strong relationships with key accounts, ensuring customer satisfaction and long-term partnerships.

- Act as the primary point of contact for all account-related queries and concerns, ensuring a seamless communication channel between the client and the company.

- Regularly engage with clients to understand their evolving needs and offer tailored solutions.

- Identify opportunities for upselling and cross-selling within existing accounts to increase revenue.

- Develop and implement strategic account plans to drive growth and maximize the potential of each key account.

- Negotiate contracts, pricing, and terms to secure profitable deals while ensuring client satisfaction.

- Work with clients to develop long-term strategic plans that align with their business objectives and Neu Ocean Technologies' solutions.

• Managed high-value property negotiations, ensuring optimal outcomes for clients.
• Worked closely with mortgage brokers to secure best financing options for clients.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Showed residential properties and explained features, value and benefits of available homes.
• Acted as listing agent for brokers.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Identified and planned new real estate projects and new building construction in partnership with developers.

• Collaborated with sales team for achieving successful product launches.
• Coordinated marketing events, leading to increased brand visibility.
• Developed marketing plans to support department strategies.
• Produced analytics reports to evaluate campaign performance and customer engagement.
• Identified new customer segments and target audiences to expand reach.
• Analysed sales reports to identify trends and update strategies.
• Prepare quotations , job orders , Sales reports.
• Managed team of 5 staff, driving performance with motivational strategies to exceed sales targets.

• Enhance office efficiency, ensuring all administrative tasks were completed on time.
• Contributed to team efforts; maintained open lines of communication across departments.
• Maintained confidentiality with handling sensitive documents and information.
• Optimised travel arrangements to ensure cost-effective solutions without compromising comfort or convenience for the CEO.
• Oversaw procurement of office supplies; ensured consistent availability for seamless operations.
• Streamlined communication process by managing and prioritising CEO's emails.
• Organised complex travel itineraries for CEO to ensure smooth business trips.
• Facilitated effective communication between the CEO and other staff members.
• Coordinated board meetings and prepared relevant materials to facilitate discussions.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Scheduled meetings, conferences and appointments.
• Drafted documents and reports for management review.
• Booked flights and hotels for domestic and international meetings.
• Wrote business correspondence and technical letters.

• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Completed customer orders with speed and accuracy.
• Applied positive customer service approach to increase satisfaction levels.
• Perform check-in , check-out procedures of guests
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.