YANGI SHERPA
DUBAI,UAE
Summary
Dedicated professional with expertise in point of sale operation and customer service, demonstrating strong product and service knowledge. Proven ability to work effectively in team environments, with a keen attention to detail and problem-solving skills. Committed to maintaining high standards of hygiene and efficiency in order taking processes. Aspires to leverage skills in a dynamic role that fosters growth and innovation.
Overview
3
3
years of professional experience
Work history
Cashier/ Waitress
Olayan Food Division(Texas Chicken)
Dubai, UAE
2023.11 - 2026.04
- Provided excellent customer service to ensure satisfaction.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Greeted customers, presented menus and shared information about available special items.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Counted money in cash drawers at the beginning end of shifts to ensure that amounts are correct and that there is adequate change.
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Increased order value by upselling sides, drinks and desserts.
Waitress
Himalayan Restaurant
Kathmandu, Nepal
2023.08 - 2024.07
- Prepared and served hot and cold drinks such as coffee, tea, artisan and specialty beverages.
- Informed guests of daily specials and menu offerings to facilitated decision on starter, mains and desserts.
- welcomed guests, provided answer to question and anticipated services needs.
- Cleaned and sanitized work area, utensils and equipment.
- Described menu items and suggested products to customer.
- Serviced customers and taking orders.
- Ordered receiving and distributed stock supplies
- Received and processed customer payment.
Education
High School pass - Education
The Sunshine English Boarding school
NepalSkills
- Point of sale operation
- Customer service
- Product knowledge
- Service knowledge
- Team work
- Problem solving
- Attention to detail
- Order taking
- Hygiene
Languages
English
Advanced
Hindi
Advanced
Nepali
Fluent
DECLARATION
I hereby certify particulars given above are true and correct to the best of my knowledge.
Timeline
Cashier/ Waitress
Olayan Food Division(Texas Chicken)
2023.11 - 2026.04
Waitress
Himalayan Restaurant
2023.08 - 2024.07
High School pass - Education
The Sunshine English Boarding school