Yanglamu Sherpa
Dubai,United Arab Emirates
Summary
An ambitious and focused professional, adept at utilizing my initiative to thrive in a bustling office setting. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
7
7
years of professional experience
Work history
Waitress/Cashier
Kingsgate hotel by Millennium Hotel and Resorts
Dubai, UAE
04.2022 - Current
- Provided exemplary customer service with a warm greeting and prompt attention to guests' needs.
- Efficiently served food courses and beverages, ensuring timely delivery and guest satisfaction.
- Knowledgeably answered menu inquiries and offered recommendations upon request.
- Consistently monitored guest satisfaction throughout dining experience for quality assurance.
- Proficiently operated POS systems, scanners, and scales to facilitate seamless transactions.
- Accurately managed cash drawer, performed reconciliations, and prepared financial reports for card transactions.
- Processed sales with precision, ensuring price and quantity accuracy, and provided customers with receipts.
- Handled refunds, exchanges, and customer complaints with a focus on satisfaction and resolution.
- Maintained up-to-date expertise on menu offerings, ingredients, and preparation techniques.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
Customer Service - Front Desk
Lalouve Laundry
Dubai, UAE
08.2020 - 03.2022
- Ensured optimal productivity through diligent execution of daily recovery tasks, maintaining a clean and organized front desk area.
- Expedited sales transactions with efficiency to minimize customer wait times and enhance service satisfaction.
- Provided expert guidance to customers by locating products, addressing inquiries, and offering tailored product recommendations.
- Delivered exceptional customer service by answering queries, supplying detailed store information, and personally guiding guests to specific areas.
- Proficiently managed cash register operations, ensuring accurate financial transactions and change distribution.
- Skillfully addressed and resolved customer issues, promptly escalating complex situations to ensure swift and effective resolution.
- Upheld the store's professional image by monitoring checkout zones and coordinating team efforts in cleaning and maintenance tasks.
Cashier/Waitress
Mangrove Hotel by Bin Majid
Ras al-Khaimah, UAE
02.2018 - 03.2021
- Delivered exceptional customer service by greeting guests, addressing inquiries, and offering product recommendations.
- Proficiently operated POS systems, scanners, and scales to facilitate seamless transactions.
- Accurately managed cash drawer, performed reconciliations, and prepared financial reports for card transactions.
- Processed sales with precision, ensuring price and quantity accuracy, and provided customers with receipts.
- Handled refunds, exchanges, and customer complaints with a focus on satisfaction and resolution.
- Expertly packaged purchases, guaranteeing secure and efficient customer carry-out service.
- Adhered strictly to store policies regarding promotions, gift cards, and regulated item sales.
- Maintained an organized and sanitary work environment to uphold company standards.
Food Handler
Emirates Flight Catering
Dubai, UAE
06.2017 - 02.2018
- Expertly prepared a variety of food items adhering to prescribed recipes and presentation standards.
- Efficiently packaged food products for delivery, ensuring quality and customer satisfaction.
- Maintained a high standard of hygiene by sanitizing food preparation tools, instruments, and equipment pre- and post-use.
- Conducted thorough cleaning of food preparation areas, including refrigerators, ovens, freezers, and microwaves, to uphold health and safety regulations.
- Vigilantly monitored for and reported any potential food contamination to supervisors, contributing to a safe dining environment.
- Swiftly addressed spills and leaks to maintain a hazard-free workspace and prevent accidents.
- Implemented effective food storage practices to minimize waste and spoilage.
- • Proactively monitored inventory levels, alerting management to restock necessities, ensuring uninterrupted food service operations.
Education
High School Diploma -
IDEAL Collage
NepalSkills
- Outstanding customer service
- Strong communication
- Problem solving
- Efficient under pressure
- Table service
- Hospitality expertise
- Food and beverage service
- Food safety understanding
- Menu memorisation
- Barista experience
- Food and beverage knowledge
- Allergy awareness
- Quality checking
- Food hygiene regulations
- Efficient payment processing
- Suggestive selling
- Point Of Sale system operation
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Arabic
Intermediate
References
References available upon request.
Timeline
Waitress/Cashier
Kingsgate hotel by Millennium Hotel and Resorts
04.2022 - Current
Customer Service - Front Desk
Lalouve Laundry
08.2020 - 03.2022
Cashier/Waitress
Mangrove Hotel by Bin Majid
02.2018 - 03.2021
Food Handler
Emirates Flight Catering
06.2017 - 02.2018
High School Diploma -
IDEAL Collage
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