Yannick Semigabo
Abu Dhabi ,UAE
Summary
Detail-oriented professional with expertise in cash handling, customer service, and merchandising. Demonstrates strong product knowledge and proficiency in refund and exchange processing, ensuring seamless transactions and customer satisfaction. Adept at maintaining high standards in retail operations while fostering positive customer experiences. Committed to leveraging skills to support business growth and operational excellence.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
In-charge
ADNOC company
Abu Dhabi , UAE
2022.10 - 2026.02
- Promoted customer loyalty scheme at checkout.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guided customers to locate products or alternative items.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Delivered personalised customer service with a smile to promote return custom.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Tagged products quickly and accurately with price tags and stickers.
- Inspected products for damages and expiry dates before processing refunds.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Built rapport with new and existing customers to boost client retention.
- Worked energetically to maintain efficient operations during peak trading hours.
- Managed customer lines for minimum wait times and high satisfaction.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Gas station manager
ENGEN petroleum ltd
Kigali, Rwanda
2015.10 - 2019.02
- Trained cashiers to deliver exceptional service and maintain customer loyalty.
- Oversaw business staffing and training, building successful, customer-focused team.
Market executive
Farm fresh food company LTD international
Kigali, Rwanda
2013.03 - 2015.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor in economics and business studies - Business
Kigali Independent university
Kigali 2012.02 - 2015.11
Skills
- Cash handling
- Customer Service
- Merchandising
- Product knowledge
- Refund and exchange processing
Languages
6,3
Affiliations
- Gym
- Basketball
- Podcast & reading
Languages
French
English
References
References available upon request.
Timeline
In-charge
ADNOC company
2022.10 - 2026.02
Gas station manager
ENGEN petroleum ltd
2015.10 - 2019.02
Market executive
Farm fresh food company LTD international
2013.03 - 2015.08
Bachelor in economics and business studies - Business
Kigali Independent university
2012.02 - 2015.11