yara Hussein
collector
Sharjah UAE,United Arab Emirates
Summary
Highly skilled professional with expertise in time management efficiency, debt collection techniques, and credit reporting systems. Demonstrates exceptional record-keeping accuracy and proficiency in collections technology and data entry. Adept at negotiation mastery, telecommunications knowledge, and email correspondence. Committed to leveraging skills to enhance operational efficiency and achieve organisational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Collections agent
Hadaf al Khaleej debt collection
UAE, UAE
01.2024 - Current
- Facilitated productive dialogue between company and debtor, improving relationship management.
- Demonstrated professionalism whilst dealing with difficult conversations about finances.
- Achieved successful debt recovery by maintaining constant communication with customers.
- Updated client files regularly, ensuring accurate record keeping for future reference.
- Improved customer relations with empathetic and understanding approach to collections.
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Developed a system of efficient record-keeping to streamline collection processes.
- Consistently met monthly collection goals due to tenacious follow-up techniques.
- Negotiated payment plans for improved revenue collection.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Collaborated effectively with team members to meet collection targets.
- Managed high-volume calls daily; maintained patience and professionalism at all times.
Administrative officer
AL RASLAN
EG, EG
09.2022 - 09.2023
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Assisted in arranging meetings for smoother communication channels.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Maintained a clean, organised workspace; improved productivity levels.
Assistant sales manager
AL MAGHRABY
EG, EG
12.2020 - 07.2022
- Provided assistance to customers, improving their shopping experience.
- Undertook administrative tasks to support daily operations of the store.
- Liaised with other departments for seamless functioning of the organisation.
- Conducted market research for competitive analysis and strategic planning.
sales
al maghraby
EG, EG
06.2018 - 12.2020
- Organised special promotions to increase sales.
- Collaborated closely with sales team to develop compelling sales pitches and presentations.
- Boosted sales with effective upselling techniques.
- Enhanced sales with effective product displays.
Receptionist
HM IMPORTING
EG, EG
01.2017 - 05.2018
- Utilised multi-line telephone system to manage incoming calls effectively.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Education
Bachelor's degree - Social work
Fayoum Univsersity
Fayoum EG 02.2014 - 06.2017
Skills
- Time management efficiency
- Debt collection techniques
- Credit reporting systems knowledge
- Record keeping accuracy
- Collections technology proficiency
- Data entry proficiency
- Negotiation mastery
- Knowledge in telecommunications
- Email correspondence expertise
Languages
English
Advanced
Arabic
Native
Timeline
Collections agent
Hadaf al Khaleej debt collection
01.2024 - Current
Administrative officer
AL RASLAN
09.2022 - 09.2023
Assistant sales manager
AL MAGHRABY
12.2020 - 07.2022
sales
al maghraby
06.2018 - 12.2020
Receptionist
HM IMPORTING
01.2017 - 05.2018
Bachelor's degree - Social work
Fayoum Univsersity
02.2014 - 06.2017
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