Yared Tiruneh

• Increased customer satisfaction by implementing high-quality service standards and staff training programs.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity
• payroll, daily deposits, and cost controls.
• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

• Coordinated logistics operations for the export department, ensuring timely and cost-effective delivery solutions were in place for all shipments.
• In charge of overlooking flower exported to outside the country
• Leveraged deep understanding of cultural differences between countries when conducting negotiations or building client relationships abroad, fostering mutual respect amongst parties involved in each deal made.
• Developed marketing materials tailored to specific target audiences, leading to higher brand visibility in key markets.
• Conducted regular market research, keeping up-to-date on industry trends and competitor activity, guiding strategic decision-making accordingly.
• Updated CRM database system with Exporter and Business Model Canvas.
• Administered export of flower products for compliance with company and customs export policies.

• worked under supervision and as a liaison between the national director and affiliate chair person, facilitated the works done to provide decent shelter to those who don't have one specially in the countrysides
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

- As my responsibility i had to work on a software called EPI INFO. there was a data of children, mothers and their knowledge on HIV/ AIDS and education status. They were questioned and information was gathered. i had to divert and decode the data so we were enabled to identify the level of awareness people had in different parts of the country. And what age and which level of education each awareness is level matches the other. also used the data in comparison to other related diseases and some harmful traditions.

- Left upon completion of project