YASAR ARAFATH

Managing day to day branch activities. Preparing work schedule for staff. Preparing reports and report to Area manager and management. Cash management, such as currency stock level, ordering FCY ,collecting cash from other cashier and dispatching to treasury.

• Buying and Selling of multinational currencies.
• Providing fast, excellent and error free remittance services to customer from vide range of products in very professional way.
• Maintaining of AML rules and procedure for every transaction.
• Deal with customer complaints, find solution and inform customer or take up to higher authority with proper documents.
• Marinating filing of all documents related with transactions, AML and complaints.
• Actively answering telephone board with pleasant telephone manners, greeting clients and responding to their queries.
• Maintaining effective relationship and Communicating with clients and staff.
• Identifying potential customers or business.

• Coordinating customer care activities as per MSIL and Dealer norms.
• Preparation of daily and monthly report for Management /MSIL reviews and auditing such as internal , external and ISO..
• Monitoring of service appointments, PSF and Re-call activities.
• Organizing customer meet , free check up camps Re-call and events.
• Closing of customer complaint from all sources within time period.
• Calibration of PSF/SMR/Lost customers/Unique etc.
• Control and monitoring SME's/CCE's leave and absenteeism.
• Analysis and scrutinize of feedback cards (IFC/CSI/CLF. etc.)
• Maintaining customer complaint register from all sources within time period and submitting report to WM/Management.

• Call center job profile - voice process.
• Attending calls coming from customer side.
• Recommending proper plans and tariff as per customer requirements.
• Complaint login and resolve issue within turn around time.
• Report all major complaint to supervisor level.
• Keep up quality of calls as per service standard.