Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
yassine cherrat

yassine cherrat

Abu Dhabi

Summary

As an assistant banquet manager, I have experience and a proven track record of successful project management and producing quality outcomes through leadership and team motivation. I work with clients to determine requirements and provide excellent service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Banquet Manager

imperial Catering LLC
11.2021 - Current

My responsibilities As Assistant Banquet Manager at Etihad Arena Events & outdoor events :

  • Event Planning and Coordination:

Collaborate with clients to understand their event requirements, preferences, and special requests. Assist in creating event proposals, contracts, and banquet events. Coordinate with various departments such as catering, kitchen, and housekeeping to ensure all aspects of the event are well-organized.

  • Staff Management:

Supervise and coordinate the work of banquet staff, including servers, bartenders, and set-up crews. Schedule and allocate tasks to ensure proper staffing levels for each event: train and instruct staff on service standards, event procedures, and customer service.

  • Customer Service:

Provide excellent customer service to clients before, during, and after events. Address client concerns and requests promptly and professionally. Ensure that service standards are maintained and exceeded.

Oversee the setup and breakdown of banquet rooms according to event specifications. Ensure that the venue is clean, well-maintained, and meets client expectations. Coordinate with maintenance and housekeeping teams for any necessary adjustments.

  • Menu Planning and Food/Beverage Coordination:

Work with the culinary team to plan menus based on client preferences and dietary restrictions. Ensure pn the kitchen and service coordinationstaff for timely and accurate food and beverage service.

  • Quality Control:

Monitor the quality of service provided during events and take corrective action when necessary. Conduct regular inspections to ensure adherence to established standards.

  • Safety and Compliance:

Ensure that all safety regulations and health codes are followed.

  • Communication:

Maintain effective communication with the banquet manager, other department heads, and staff. Communicate event details, changes, and special requests to the relevant teams.

  • Problem Resolution:

Address and resolve any issues or challenges that may arise during events promptly and diplomatically. Implement effective solutions to prevent similar issues in the future.

  • Record Keeping:

Maintain accurate records of events, including attendance, expenses, and client feedback. Use feedback to identify areas for improvement and implement changes as needed.

Banquet Supervisor

Imperial Catering LLC
07.2018 - 11.2021

As Banquet Supervisor my key is operational role responsible for overseeing the execution of events and banquets within a hospitality or catering setting. Working closely with the banquet manager and reporting to them, i do my best to pivotal role in ensuring that events meet or exceed client expectations. Here are common duties and responsibilities associated with the role:

  • Event Setup and Coordination:

Supervise and lead the setup and breakdown of banquet rooms according to event specifications.
Ensure that all tables, chairs, linens, and decorations are arranged according to the event plan.
Coordinate with various departments (catering, kitchen, housekeeping) to ensure seamless event execution.

  • Staff Management:

Supervise and coordinate the work of banquet staff, including servers, bartenders, and set-up crews.
Assign tasks and responsibilities to staff based on event requirements.
Provide guidance and training to staff on service standards and event procedures.

  • Customer Service:

Interact with clients and guests to ensure their needs and expectations are met.
Address client concerns and requests promptly and professionally.
Monitor the quality of service provided during events and take corrective action when necessary.

  • Food and Beverage Coordination:

Work closely with the kitchen and catering teams to ensure the timely and accurate service of food and beverages.
Oversee the presentation and quality of food and beverage offerings.
Monitor inventory levels and coordinate restocking as needed.

  • Communication:

Maintain effective communication with banquet manager, kitchen staff, and other relevant teams.
Relay event details, changes, and special requests to the staff.
Communicate effectively with clients and guests during events.

  • Training and Development:

Assist in training new banquet staff and provide ongoing development for existing staff.
Ensure that staff is knowledgeable about service standards, event procedures, and safety protocols.

Captain Waiter

Pearl Catering & Hospitality Services LLC
12.2015 - 02.2018
  • Staff Supervision:

Supervise and lead the waitstaff during service hours.
Assign sections and responsibilities to servers based on the seating plan and reservations.
Monitor the performance of waitstaff and guide as needed.

  • Customer Service:

Greet guests, assist with seating arrangements, and ensure a positive dining experience.
Address customer inquiries, concerns, and special requests.
Ensure that service standards are maintained and that guests receive attentive and courteous service.

  • Order Coordination:

Oversee the accurate and timely taking of food and beverage orders.
Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
Ensure that food presentation meets established standards.

  • Table Maintenance:

Monitor the cleanliness and appearance of tables, dining areas, and restrooms.
Oversee the setup and clearing of tables between courses and after guests depart.
Ensure that tables are properly set with appropriate utensils, glassware, and linens.

  • Menu Knowledge:

Possess a thorough understanding of the menu, including ingredients and preparation methods.
Provide recommendations to guests based on their preferences and dietary restrictions.
Communicate any menu changes or specials to the waitstaff

  • Training and Development:T

rain new waitstaff on service standards, menu knowledge, and restaurant policies.
Provide ongoing guidance and support to enhance the skills of the waitstaff.
Conduct pre-shift meetings to review daily specials and any relevant information.

  • Problem Resolution:

Handle any service-related challenges promptly and professionally.
Communicate with the management team regarding more complex issues.

  • Upselling:

Encourage and train waitstaff in upselling techniques to increase revenue.
Promote specials, add-ons, and higher-margin items to guests.
Monitor individual and team performance in achieving upselling goals.

  • Cash Handling:

Oversee cash transactions, ensure accurate billing and process payments.
Monitor and reconcile cash registers at the end of shifts.
Handle any discrepancies or issues related to billing.

  • Compliance:

Ensure compliance with health and safety regulations, as well as restaurant policies.
Monitor adherence to alcohol service regulations and check identification when necessary.

Education

Bachelor - Morocco Arts And Humanities

Ibno Battouta high school, Rabat
Jul 2014

Diploma - Specialist Technologist Agency Travel

USTA Hay Riyadh Institute, Rabat, Morocco
Jun 2012

Skills

  • Word, Excel
  • Customer service
  • Attention to detail
  • Problem-solving
  • Leadership
  • Event planning knowledge
  • Flexibility
  • Inventory Management
  • Communication Skills

Languages

Arabic
First Language
English
Upper Intermediate
B2
French
Intermediate
B1

Certification

  • Food safety management & HACCP Principles.
  • Basic Fire Safety Training.

Timeline

Assistant Banquet Manager - imperial Catering LLC
11.2021 - Current
Banquet Supervisor - Imperial Catering LLC
07.2018 - 11.2021
Captain Waiter - Pearl Catering & Hospitality Services LLC
12.2015 - 02.2018
Ibno Battouta high school - Bachelor, Morocco Arts And Humanities
USTA Hay Riyadh Institute - Diploma, Specialist Technologist Agency Travel
yassine cherrat