Microsoft Word
Yaseen Saleem
Operations Specialist | People Management | Logistics
Dubai,UAE
Summary
Self-starting Operations enthusiast with 5 years of experience offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Hub Coordinator
Daraz (Alibaba Group)
Sialkot , Pakistan
2018.09 - 2022.07
- Successfully acquired hub team & proactively led team and launched hub operations to assist customers and vendors in assuring superior customer assistance in the pilot phase. Assisting line manager in various departments, including Admin & HR, DEX Operations & Business Development.
- Mentored office employees on proper administrative procedures and how to use programs, keeping operations consistent and efficient for maximum performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised various departments, including Admin & HR, Daraz Express, Operations & Business Development.
- Successfully acquired 300+ new vendors in the pilot phase for the expansion plan & organized boot camps for vendors.
- Directed First-mile, Last-mile, and Sort teams to ensure smooth operations resulting in 99% successful inbound, 90% delivery, and 99% daily successful processing of parcels.
Branch Supervisor
Advance Telecom
Sialkot , Pakistan
2017.12 - 2018.09
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Built and maintained client relations, increasing product sales by 22% in 6 months.
- Reduced expenses by 30% by improving resource allocation.
Education
BBA - Human Resources Management
2013.10 - 2017.09
Intermediate of Commerce - Commerce
2009.05 - 2011.06
Skills
Staff Management
Accomplishments
- Received Daraz Service Milestone Award in 2022.
- Received Daraz Hub Maverick Award for Second Position in 2019.
- Generated PKR 8.99M GMV in the Last Quarter of 2019 along with the One Day Delivery Team in 2019.
- Registered 6 Clients for the initial D-Exports Referral Earning Program, most by any Hub Coordinatorin 2019
- Ranked 3rd In the pilot phase for the downloading Daraz Application. in 2018
Software
Microsoft Excel
Microsoft PowerPoint
Salesforce
Logistics Management System
Device Management System
Employee Management System
Certification
People Manager's Toolkit by Daraz (Alibaba Group)
Timeline
Hub Coordinator - Daraz (Alibaba Group)
2018.09 - 2022.07
Branch Supervisor - Advance Telecom
2017.12 - 2018.09
University of Gujrat - BBA, Human Resources Management
2013.10 - 2017.09
Higher Secondary School, Govt. Murray College - Intermediate of Commerce, Commerce
2009.05 - 2011.06
People Manager's Toolkit by Daraz (Alibaba Group)
2022-03
Ndamentals of Digital Marketing from Google Digital Garage Fu
2020-04
Customer Service: Handling Abusive Customers from LinkedIn E-Learning
2019-03
Performing Under Pressure by LinkedIn E-Learning
2019-03
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