Yaseen Sharief
Bangalore,India
Summary
Highly motivated and sales oriented representative worked as a customer support representative for 2 years with proven track record of building strong client relationships, delivering exceptional customer service, and consistently closing deals by demonstrating excellent communication, interpersonal, & analytical skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Representative
Teleperformance Pvt. Ltd
Bangalore, India
02.2021 - 06.2023
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Tracked orders and processed refunds for new and existing customers.
- Participated in staff meetings to discuss new developments.
- Coached and trained team members to increase productivity and growth.
- Liaised with team to develop strategies in improving customer service.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
Education
Bachelor's (B.Com) - Commerce
Baldwin Methodist College (Affiliated to Bangalore University
Bangalore, India 05.2017 - 10.2020
Skills
- Windows 7, 8 & 10, Microsoft Office 2007, 2010 & 365, Troubleshooting, Technical Support, & Customer Service
- Large account responsibility
- Excellent communicator
- Dedicated work ethic
- Team player
- Exceptional customer service
- Swift problem solver
- Training programmes
- Excel proficiency
- Customer experience
- Customer care
- Customer retention
- Customer service
- Product expertise
Interests
SPORTS
, Represented School at all Inter School level Throw Ball, & Cricket tournaments.
Languages
English
Fluent
Arabic
Intermediate
Hindi
Fluent
Additional Information
Customer Support player with ability to get the job done by demonstrating excellent communication, inter personal, & analytical skills.
Timeline
Customer Support Representative
Teleperformance Pvt. Ltd
02.2021 - 06.2023
Bachelor's (B.Com) - Commerce
Baldwin Methodist College (Affiliated to Bangalore University
05.2017 - 10.2020
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