Yashwanthi Pulusu
Hyderabad,Telangana
Summary
Seasoned professional specializing in strategic leadership and operational management. Armed with unique skills in fostering team collaboration, driving revenue growth, and implementing innovative business solutions. Ready to leverage these skills to enhance organizational performance and productivity.
Overview
9
9
years of professional experience
4026
4026
years of post-secondary education
Work history
Senior Manager - Sales & Operations
Aakash Educational Services
Hyderabad, India
03.2022 - 12.2025
- Leading a team of 6 sales and operations associates.
- Provide training, guidance, and performance monitoring to ensure team targets are consistently met.
- Streamlined communication between team and senior management to enhance operational transparency.
- Monitored KPIs and implemented strategic initiatives to boost sales efficiency and productivity.
- Recognized among the Top 5 performers out of 500 associates in South Zone consecutively for 3 Years .
- Contributed 80% of total team revenue.
- Oversaw cross-functional teams to streamline sales processes and improve customer satisfaction.
- Collaborated with marketing department to design promotional campaigns that increased brand visibility.
- Mentored junior staff to enhance their skills and foster professional growth within the team.
- Driven change management initiatives resulting in organizational agility.
- Negotiated major contracts, achieving favorable terms for the company.
- Led strategic planning meetings, resulting in clear business objectives.
- Fostered a positive work environment that encouraged creativity and innovation.
Customer Support Executive
Knoah Solutions
Hyderabad
05.2018 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analysed customer feedback to identify trends and recommend improvements to management.
- Managed customer complaints by implementing effective solutions to enhance satisfaction.
- Collaborated with team members to streamline support processes and improve service delivery.
- Utilized customer relationship management software to track interactions and maintain records.
- Conducted follow-up communications with customers to ensure resolution of issues and satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
Senior Associate
DGITO TTS Pvt. Ltd.
Hyderabad, India
04.2017 - 05.2018
- Supported back-end operations and documentation.
- Assisted in data management, reporting, and service coordination tasks.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Coordinated project timelines and deliverables, ensuring alignment with strategic objectives.
- Negotiated contracts leading to cost-effective deals with vendors and suppliers.
- Conducted market research to drive competitive analysis and strategy development.
Education
Bachelor of Science - Life Sciences
Mahatma Gandhi University
Intermediate - BiPC
Triveni Junior College
SSC -
Baby Moon High School
Skills
- Sales Strategy & Revenue Growth
- Client Relationship Management
- Team Leadership & Collaboration
- CRM Tools (Salesforce, Hub Spot and )
- MS Office (Excel, PowerPoint, Word)
- Communication & Training
- Adaptability & Problem Solving
LANGUAGES
English
Advanced
Telugu
Native
Hindi
Native
Affiliations
- Painting and Reading Books
Accomplishments
Top Performer of Year (2022,2023 and 2024)
Exceptional Salesmanship – 2025
DECLARATION
I hereby declare that the information provided is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the details mentioned above.
Timeline
Senior Manager - Sales & Operations
Aakash Educational Services
03.2022 - 12.2025
Customer Support Executive
Knoah Solutions
05.2018 - 01.2021
Senior Associate
DGITO TTS Pvt. Ltd.
04.2017 - 05.2018
Intermediate - BiPC
Triveni Junior College
Bachelor of Science - Life Sciences
Mahatma Gandhi University
SSC -
Baby Moon High School