Yasir Ahmad
Birmingham,UNITED KINGDOM
Summary
Highly skilled professional with a strong focus on communication, problem-solving, and leadership. Demonstrates exceptional ability to remain calm under pressure while actively listening and building effective teams. Committed to excellence in customer service, adept at complaint handling and resolution, and proficient in public speaking and writing reports and proposals. Experienced in providing administrative support and managing deadlines with a customer-focused approach. Dedicated to continuous learning and career growth within dynamic environments.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Skills and Development Training
Network Rail
Birmingham
06.2019
Parcel Sorter
Royal Mail
Birmingham
12.2018
Self Employed
10.2019 - 02.2025
Team Leader
Capital Health Screening Centre
01.2015 - 04.2018
- Managing a team across two separate branches to ensure all operational areas are covered fully and tasks actions throughout the day to required deadlines
- Liaising and supporting team members with customers for issuance of health certificates and for any follow-up testing
- Responsible in delivering of all company policies and procedures
- Management of daily completion for all customer tracking and relevant paperwork to full compliance
- Liaising with internal and external customers and companies to deliver requirements of the role
Guest Relations officer
Capital Health Screening Centre
06.2012 - 12.2015
- Production of daily, weekly and month reporting for internal and external customers
- Handling and follow up of all customer data within agreed timelines to Department of Health
- Working alongside the nurse station to ensure appointments are coordinated effectively and timely
- Ensure any pre-employment certificates are ready within agreed timescales
- High level of customer service by confidently referring or resolving any presented questions
- Generation of pre-employment health certificates
Customer Service Representative
Warid Telecom (Pvt). LTD
Lahore
08.2007 - 04.2012
Sales Internship
Mobilink
03.2007 - 06.2007
Education
Bachelors of Commerce (B.Com) -
Superior Group of Colleges
Skills
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Leadership
- Active listening
- Team building
- Customer focused
- Commitment to excellence
- Complaint handling and resolution
- Public speaking
- Writing reports and proposals
- Administrative support
- Deadline management
Personal Information
Hobbies: Love traveling and I love to capture moments and objects through photography.
Custom
References available upon request.
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Affiliations
- GAMING
- PHOTOGRAPHY
Timeline
Self Employed
10.2019 - 02.2025
Skills and Development Training
Network Rail
06.2019
Parcel Sorter
Royal Mail
12.2018
Team Leader
Capital Health Screening Centre
01.2015 - 04.2018
Guest Relations officer
Capital Health Screening Centre
06.2012 - 12.2015
Customer Service Representative
Warid Telecom (Pvt). LTD
08.2007 - 04.2012
Sales Internship
Mobilink
03.2007 - 06.2007
Bachelors of Commerce (B.Com) -
Superior Group of Colleges
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