Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Affiliations
Timeline
Generic

Yasir Ahmad

Birmingham,UNITED KINGDOM

Summary

Highly skilled professional with a strong focus on communication, problem-solving, and leadership. Demonstrates exceptional ability to remain calm under pressure while actively listening and building effective teams. Committed to excellence in customer service, adept at complaint handling and resolution, and proficient in public speaking and writing reports and proposals. Experienced in providing administrative support and managing deadlines with a customer-focused approach. Dedicated to continuous learning and career growth within dynamic environments.

Overview

18
18
years of professional experience
2007
2007
years of post-secondary education

Work history

Skills and Development Training

Network Rail
Birmingham
2019.06

Parcel Sorter

Royal Mail
Birmingham
2018.12

Self Employed
2019.10 - 2025.02

Team Leader

Capital Health Screening Centre
2015.01 - 2018.04
  • Managing a team across two separate branches to ensure all operational areas are covered fully and tasks actions throughout the day to required deadlines
  • Liaising and supporting team members with customers for issuance of health certificates and for any follow-up testing
  • Responsible in delivering of all company policies and procedures
  • Management of daily completion for all customer tracking and relevant paperwork to full compliance
  • Liaising with internal and external customers and companies to deliver requirements of the role

Guest Relations officer

Capital Health Screening Centre
2012.06 - 2015.12
  • Production of daily, weekly and month reporting for internal and external customers
  • Handling and follow up of all customer data within agreed timelines to Department of Health
  • Working alongside the nurse station to ensure appointments are coordinated effectively and timely
  • Ensure any pre-employment certificates are ready within agreed timescales
  • High level of customer service by confidently referring or resolving any presented questions
  • Generation of pre-employment health certificates

Customer Service Representative

Warid Telecom (Pvt). LTD
Lahore
2007.08 - 2012.04

Sales Internship

Mobilink
2007.03 - 2007.06

Education

Bachelors of Commerce (B.Com) -

Superior Group of Colleges

Skills

  • Communication skills
  • Problem-solving
  • Willingness to learn
  • Calm under pressure
  • Leadership
  • Active listening
  • Team building
  • Customer focused
  • Commitment to excellence
  • Complaint handling and resolution
  • Public speaking
  • Writing reports and proposals
  • Administrative support
  • Deadline management

Personal Information

Hobbies: Love traveling and I love to capture moments and objects through photography.

Custom

References available upon request.

Languages

English
Fluent
Urdu
Fluent
Punjabi
Fluent

Affiliations

  • GAMING
  • PHOTOGRAPHY

Timeline

Self Employed
2019.10 - 2025.02

Skills and Development Training

Network Rail
2019.06

Parcel Sorter

Royal Mail
2018.12

Team Leader

Capital Health Screening Centre
2015.01 - 2018.04

Guest Relations officer

Capital Health Screening Centre
2012.06 - 2015.12

Customer Service Representative

Warid Telecom (Pvt). LTD
2007.08 - 2012.04

Sales Internship

Mobilink
2007.03 - 2007.06

Bachelors of Commerce (B.Com) -

Superior Group of Colleges
Yasir Ahmad