Yasir Iqbal

• Relationship Manager for Telco Stock & billing (Du & Etisalat)
• Relationship Manager of Asateel (ITC) Abu Dhabi
• Procurement with different suppliers (Teltonika, Ruptela, JIMI IOT)
• Focal Point vendor Management
• Focal Point of Dubai Custom
• Focal Point of TDRA & TRA for the Tracking devices approval
• Project incharge SIRA (Securepath) for new changes & implementation
• Roster Planning, implementation and leaves management
• Incharge for Handling all inventory & stock
• Supporting sales department for the new leads
• Daily Meeting with GM for upcoming projects and current project status
• Coordination with venders for new software’s for business development
• To suggest software systems design to support new or existing business initiative
• Coordination with ERP team for implementations and for changes
• Meet the client on issue escalating matters on emergency
• Incharge of Oman installations & vendor management
• Handling daily routine issue Customer service, call centre, Helpdesk Installations & Technical Department
• Look into clients’ new requirements implement in software
• Update client about their upcoming and outstanding opportune
• Daily duty Roster check for technician in regards to vehicles installations, Redo, Recheck
• Receiving calls and emails from customers and assisting them
• Interacting with the other departments for different matters
• Lead and manage a team of technical professionals, providing guidance, training, and support as needed
• Ensure installations are completed accurately and efficiently according to company standards
• Develop and implement technical strategies and procedures to ensure optimal performance & processes
• Manage budgets and resources, ensuring that technical operations are cost-effective and efficient

Achievement As Operation Manager (Jan 2021 to Present)

01) I have accomplished while in charge of Du/Etisalat and stock inventory. Under my leadership, significant cost savings were achieved in billing for both Etisalat and Du, with a remarkable 80% reduction in costs for Etisalat and a 25% reduction for Du.

02) I played a key role in registering our company in the Asateel Abu Dhabi (ITC) department, opening up new business opportunities for our organization.

03) I have also led the development and implementation of new Standard Operating Procedures (SOPs) for the Operations team, ensuring efficient workflow and timely project delivery.

After taking charge of the inventory management responsibilities and coordinating with our devices suppliers Teltonika and Ruptela, I have successfully reduced the overall cost by approximately 15%.

• Coordination with ADNOC HSE Team Assist them for Reports & training
• Coordinate with Secureapth (SIRA) Team for to arrange documents for vehicles Redo
• Recheck
• Installation
• Ensure the team follows standard operating procedures for all operational functions
• Create a monthly performance report of Operation Team
• Team member for any project and testing & finalization
• Evaluate the new project on test bench and finalize issue coordinate with service provider
• Meetings with ADNOC Road & Safety Managers for changes and implementation new changes and edit reports
• Prepare the timesheets and daily attendance of operations team
• Assisting daily client query daily email & on the call
• Coordinate on ticketing & on call with SIRA team
• Ensure the monthly TFMA report deliver to client
• Escalate customer issue to the management
• Daily meeting with Operation Manager regard Installations plan & SIRA certificates
• Attend meetings with clients on driver's behavior & driver performance
• Handling daily customer complains and resolve the issue
• Maintain the Not reporting vehicles and Redo list on regular basis and dispatch the technical teams for inside and outside check-up and re-do of the vehicle
• Developing and maintaining strong relationships with assigned clients
• Providing feedback and input on product enhancements and potential new offerings
• Ability to develop and maintain documentation

• Help Desk Activities
• (Installations
• Redo, Recheck, Removal etc)
• Meet the client-on-client request or to meet emergency
• Update Management on client status on regular intervals
• Look into clients’ new requirements and update Management for action
• Update client about their upcoming and outstanding opportune
• Coordinating with technical dept
• In regards to vehicles installations, Redo, Recheck
• Receiving calls and emails from customers and assisting them
• Control the excessive use of vehicles and speed violations through the various reports
• ERP entries and updating ERP system
• Interacting with the other departments for different matters
• Generating Weekly & Monthly vehicles audit reports
• Generating Monthly driver & vehicle Trips reports
• Responsible to diagnose & resolve issues
• Generating Monthly agent’s performance reports
• Performs other related duties as assigned by management