YASIR KIRA
MEDICLINIC WELCARE HOSPITAL
Dubai,Dubai
5
years of post-secondary education
12
years of professional experience
Experienced healthcare operations professional with over 12 years in the UAE sector, specialising in patient administration, front-office operations, and revenue cycle coordination. Led teams to optimise workflows, reduce waiting times, and enhance patient experience. Managed complex operations, resolved bottlenecks, and improved cash collection while collaborating with clinical, nursing, finance, and support teams to deliver efficient, patient-centred healthcare services.
Work history
Patient Admin- Team Lead
3 Years 4 Months- Led a team of patient administrators to drive operational efficiencies in admission and discharge processes to minimize patient waiting times and improve patient flow.
- Identify bottlenecks and implement timely, practical solutions to expedite admissions, transfers, and discharges.
- Collaborated closely with Revenue Cycle Management to maintain the completeness and accuracy of revenue data, reducing discrepancies and delays.
- Monitored daily and monthly revenue cycle activities to ensure accuracy in charge capture, billing, and inpatient revenue reconciliation, contributing to financial integrity.
- Drive reduction in patient cash outstanding and aged receivables through proactive account monitoring, timely follow-up, effective escalation, and cross-functional coordination with billing, insurance, and RCM teams.
- Prepared and analyzed statistical reports on patient flow, bed occupancy, average length of stay, and departmental revenue to support strategic decision-making.
- Implemented process improvements aimed at minimizing claim rejections and enhancing the efficiency of revenue collection.
- Compiled and analysed monthly reports on outstanding balances, CSR write-offs, and daily cash and accounts status to provide insights for financial management.
- Assigned tasks based on employee strengths to enhance team performance.
- Determined areas of skill deficiency within the team and organised training sessions to enhance capabilities. within the team and organised relevant training sessions.
- Conducted orientation sessions for new doctors on administrative procedures and hospital policies to facilitate smooth integration into the team.
Patient Administrator
6 Years 8 Months- Supervised pre-admission bookings for elective cases, conducted patient interviews to gather necessary information, and ensured a smooth admissions process flow.
- Assisted with patient admissions, streamlining processes for smoother hospital experiences.
- Demonstrated effective communication skills by addressing customer queries and providing comprehensive step-by-step solutions, resulting in enhanced customer satisfaction.
- Handled patient queries promptly, contributing to improved service quality and patient trust.
- Counselled insured and cash patients, explaining hospital policies to enhance understanding and compliance.
- Prepared cost estimations, ensuring transparency and facilitating informed decision-making, and converted potential cases into admissions.
- Thoroughly monitored compliance with service standards, maintaining professional customer care provisions.
- Preparing statistical reports for quality assessment and performance improvement in the admissions and discharge process.
- Facilitated patient billing processes, issuing invoices and collecting payments in a timely manner.
- Administered patient billing and processed payments, contributing to the financial efficiency of the outpatient department.
- Resolved patient billing disputes by liaising with the finance department, enhancing patient satisfaction and trust.
Customer Service Management Professional
1 Year 11 Months- Facilitated positive work atmosphere by resolving conflicts effectively.
- Fostered respectful and friendly environment by assisting colleagues as needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Coordinated appointment scheduling to maintain smooth operations.
- Handled sensitive information with discretion, upheld confidentiality standards.
Skills
Revenue Cycle Management
Patient optimisation
Data reporting
Operations Management
Improvement mindset
Service excellence
Team leadership
Performance management
Microsoft Office
Education
Master of Business Administration - Healthcare Management
Bachelor of Science - Information Technology
Personal Information
Title: TEAM LEAD - INPATIENT & OUTPATIENT
LINK
Http://linkedin.com/in/yasir-kira-75509b1a
Timeline
Patient Admin- Team Lead
MEDICLINIC WELCARE HOSPITAL
05.2023 - CurrentRead More
Patient Administrator
MEDICLINIC WELCARE HOSPITAL
09.2016 - 05.2023Read More
Customer Service Management Professional
ASTER DM HEALTHCARE
05.2014 - 04.2016Read More
JAMIA HAMDARD UNIVERSITY
Master of Business Administration from Healthcare Management
07.2011 - 08.2013Read More
KUVEMPU UNIVERSITY
Bachelor of Science from Information Technology
02.2008 - 04.2011Read More