Yasir Munir Khokhar
Oud Metha , Dubai
Summary
Personable and adaptable customer service professional with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Motivated with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and
achieves goals on time and under budget.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Appro Onboarding Solutions Fz LLC
03.2025 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during customer service interactions.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Maintained customer accounts and relationships.
Customer Service Representative
Al Fadil General Trading LLC
05.2023 - 12.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Administrative Officer
Son Globe Immigration
01.2021 - 02.2023
- Controlled stock and supplies to meet team needs.
- Coordinated meeting rooms and agendas.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Reviewed and processed visa applications with high attention to detail to minimize errors and delays.
- Filled out application forms utilizing knowledge of visa rules and explaining extraordinary circumstances.
- Partnered with peers in functional areas and across global regional teams to execute projects to leverage depths of Visas resources.
Customer Service Representative
MCB Bank Ltd
10.2020 - 08.2021
- Addressed customer service enquires quickly and accurately.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues.
- Assisted customers with product-related questions, feedback and complaints.
- Led weekly team meetings to discuss issues promptly. performance metrics, encouraging a culture of continuous improvement, and excellence.
- Processed and issued product orders and service upgrades for customers.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Shift Supervisor
Speed Pvt Ltd
01.2007 - 02.2020
- Implemented energy-saving initiatives, cutting costs and supporting the company's sustainability goals.
- Conducted regular training sessions to improve staff skills and compliance with health and safety regulations.
- Utilised performance metrics to evaluate staff achievements and identify areas for development.
- Supervised daily shift operations, identifying and resolving issues to maintain seamless service delivery.
- Managed team of 10+ employees, delegating tasks and monitoring performance to meet operational standards.
Education
Bachelor of Commerce -
University of Karachi
2007
Skills
- Persuasive Speaking
- Ability To Use Positive Language
- Clear Communication
- Patience in Customer Interactions
- Active Listening Techniques
- Time Management
Languages
English
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Education
other
Hobbies and interests
- Music
- Cricket
- Badminton
- Travelling
International Tours
- Georgia
- Azerbaijan
- Oman
Timeline
Customer Service Representative
Appro Onboarding Solutions Fz LLC
03.2025 - Current
Customer Service Representative
Al Fadil General Trading LLC
05.2023 - 12.2024
Administrative Officer
Son Globe Immigration
01.2021 - 02.2023
Customer Service Representative
MCB Bank Ltd
10.2020 - 08.2021
Shift Supervisor
Speed Pvt Ltd
01.2007 - 02.2020
Bachelor of Commerce -
University of Karachi
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