Yasir Saleem

Provided technical support for over 45 Stores and Head office 300 employees
across multiple locations, ensuring optimal system performance and minimizing
downtime.
 Solved 80% of Level 2 tech support tickets without needing to escalate to Level
3 tech support engineers.
 Consistently delivered high-quality work within agreed-upon timelines, ensuring
the successful completion of [projects/tasks]
 Excellent communication skills, both verbal and written.
 Organized and detail-oriented with a strong work ethic
 Installed, configured, and maintained hardware and software systems, including
desktops, laptops, POS , servers, printers, and mobile devices.
 Troubleshot and resolved complex technical issues related to operating
systems, networking, and software applications, ensuring timely and effective
solutions.
 Managed Active Directory, Server and workstation backup , SharePoint, and,
ensuring security and accessibility for end-users.
 Developed and maintained technical documentation, user guides, and
knowledge base articles, improving support processes and efficiency.
 Coordinated with other IT professionals to deliver projects, including system
upgrades, software deployments, and network infrastructure improvements.
 Provided training sessions and workshops to end-users, ensuring effective use
of hardware and software systems and minimizing support requests.
 Conducted IT audits and assessments to identify control gaps and weaknesses.
 Presented findings and recommendations to senior management.
 Strong knowledge of information security standards (CIS).
 Skilled in developing security policies, procedures, and guidelines.
 Familiar with security technologies such as firewalls, intrusion
detection/prevention systems, and SIEM solutions.
 Manage AWS account ( EC2 , S3)
 Developed MPS Managed Canon Print solution
 Passionate about learning and committed to continual improvement

• Managing IT operations for Head Office, Retails stores, ware houses and automotive industry more than 3000 users and 35 Retail stores in Dubai / Sharjah and managing a team in GCC to ensure business runs smooth. Troubleshooting by self or coordinating with application, development, database and Infrastructure teams to sort out issues related to sites and users.
• Active Directory Configuration, new users creations,disabling users managing user passwords.
• Independently handling the Whole Al-Tayer motors IT support calls and Continuously improving services.
• Constantly being in touch with the management for feedbacks and resolving the issues of VIP users including directors.
• Deployment of all new types of projects in Al-Tayer motors with proper planned structure by involving the other team members.
• Restructuring and modifying the IT infrastructure to accommodate the business needs of Al-Tayer motors.
• Coordinating and installing the IT counter at the podiums of Auto motor show in Trade centre for Al-Tayer motors.
• Maintaining the stock of all types IT systems and filling the same in advance to supply the peripherals for the replacement of
  faulty peripherals in Al-Tayer motors.
• Ensuring the continuous and uninterrupted IT system functionality in Al-Tayer motors round the clock(24x7)
  Configuring POS Machines (NCR XR7, NCR 7606/7459), POS Scanners (Datalogic USB/Wireless), Pocket PCs (MC3200), Re-imaging OS (WIN 10/WIN 7) and escalate to the internal teams for deploying to the specified locations.
• Installing & Configuring POS 360 (Oracle Point of Sale) as per business standard.
• Attending Day to Day POS incident calls from stores & Corporate Users support (On call, Online and Onsite).
• Timely support to multiple IT applications and systems, and ensure the effective integration of the business systems to optimize the business processes taking into consideration the consistent improvement of the IT competencies of the.
• Ensures that Al Tayer IT standards, principles, and policies are followed while providing IT Service support.
• Diagnose and troubleshoot POS machine issues, including Scanner, POS Keyboard, Cash Drawer, and POS Printer.

Key Achievements

• Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.

PROJECTS

Bloomingdale Departmental Store, Dubai

Have installed and completed new site project of Bloomingdale from scratch, which has been big achievement in my career as Technical Services Engineer. Project included planning and implementing cabling, installation of POS, back office pc’s, network printers, installation of IPT phones and support applications, installation of CCTV cameras.

Point of Sale OS Migration

Deployment, up gradation and testing of more than 470 POS systems to windows 10 from windows 7 across GCC. Second organization in GCC to upgrade POS systems to windows 10.

VDI Deployment

Brought in virtual desktop infrastructure. Currently in phase of deployment and testing.

MDM Solution:

Deployment and testing of MDM Solution for 200+ iPADs.

ACHIEVEMENTS

Top Performer – Best Customer Satisfaction

Top Performer – Extra Miles

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Configured hardware, devices and software to set up work stations for employees.
• Resolved system, hardware and telephone issues and improving efficiency among all departments.