Yasmeen Al Marzooqi

• Drive significant revenue growth for Etihad Airways
• Harnessing key financial indicators to make more strategic and impactful business decisions.
• Comprehensive legal documentation and streamlined processes.
• Efficiently validating invoices and executing payment processes to ensure timely and accurate financial management.
• Fostering strong partnerships with external stakeholders to amplify the campaign's impact
• Leading the launch process for new partners involves ensuring the successful execution of key elements.
• Serving as the key liaison for our internal employee benefit programs.
• Supporting Brand Alliance Managers with all administrative tasks and cross-department collaboration.
• Actively support the internal Financial and Legal department in the management of Point Transfer partnership

• Utilize the Etihad Passenger Service System (PSS) from Amadeus to deliver exceptional customer service and effectively finalize sales transactions.
• Providing impactful training for new employees and offering essential support to colleagues on the floor.
• Resolving medium-level complaints to ensure Etihad Guest member satisfaction.
• Proactively managing flight delays and engaging with guests to ensure alternative solutions.
• Delivering exceptional support to premium Etihad Guest members.