Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Yasmeen Al Marzooqi

Abu Dhabi

Summary

An excellent multi-lingual communicator with proven ability to work within a high-pressure, multicultural environment. An organized and enthusiastic individual and team player with the ability to quickly adapt to new working environments and situations whilst being able to achieve required deadlines and objectives. Excellent problem-solving skills and ability to learn and execute new skills quickly. In parallel to my bachelor's in fine arts in Animation I am a keen artist with expertise in acrylic, watercolor painting as well as digital, charcoal and paper sketching.

Overview

14
14
years of professional experience

Work History

Administrator

ETIHAD AIRWAYS
01.2012 - 07.2024
  • Retail and Lifestyle partner relationships maintenance and drive revenue discussions.
  • Achieve Etihad Guest revenue targets to drive maximum revenue to Etihad Airways.
  • Applying an understanding of key financial indicators to make better business decisions.
  • Legal documentations and progression to execution.
  • Execution of invoice validation and payment implementation.
  • Campaign support with external stakeholders.
  • Internal Social Communication owner.
  • Correspondence with external partner as point of contact for internal employee benefit program.
  • Managing the launch elements of new partners by ensuring contracts, web pages images and other elements are executed.
  • Assisting Brand Alliance Managers with all admin work, including engagement with other departments.
  • Aid within the internal Financial and legal department relating to Point Transfer partnerships.

Reservation & Ticketing Executive

ETIHAD AIRWAYS - ETIHAD GUEST
09.2010 - 01.2012
  • Using Etihad PSS (Amadeus) to complete customer service & sales.
  • Training/assisting new joiners and general assistance for others on the floor.
  • Handling and solving medium-level complaints (incl. Etihad Guest members).
  • Updating flight delays and corresponding with guests to confirm alternate solutions.
  • Handling premium Etihad Guest member queries.

Education

Bachelor of Fine Arts - Animation

Zayed University
01.2020

Skills

  • Content Management System
  • Passenger Service Systems
  • Reservations
  • Amadeus
  • Sabre
  • Financial Systems
  • Legal Systems
  • Ariba
  • Dolphin
  • Loyalty Management System
  • Comarch
  • Loyalty Factor System
  • Power BI
  • Onetrust
  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Teams
  • OneNote
  • Adobe
  • Photoshop
  • Illustrator
  • After Effects
  • Premiere Pro
  • Animation
  • Game Design
  • 2D
  • 3D
  • Unreal Engine
  • Pixel Aseprite
  • Clip Studio Paint

Activities

  • Gaming
  • Artistic illustration
  • Art
  • Travel

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Administrator

ETIHAD AIRWAYS
01.2012 - 07.2024

Reservation & Ticketing Executive

ETIHAD AIRWAYS - ETIHAD GUEST
09.2010 - 01.2012

Bachelor of Fine Arts - Animation

Zayed University

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Yasmeen Al Marzooqi