Summary
Overview
Work History
Education
Skills
Timeline
Generic

YASMEEN ALQABLANI

Abu Dhabi

Summary

Entry-level Social Media Assistant with hands-on experience in creating and managing Instagram content. Skilled in mobile photography and videography, short-from video creation (Reels & Stories ), Canva design, and basic content planning. Creative, detail-oriented, and highly committed to professionalism and children's privacy policies.

Overview

3
3
years of professional experience

Work History

Receptionist/Front Desk

Al Manhal Private School
09.2016 - 06.2018
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.



Coustomer Service

Zain Telecommunications company
09.2015 - 05.2016
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Obtained feedback from customers to improve service experience.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Recorded information about inquiries and complaints within internal database.

Education

Certificate of Social Meida - Social Media Marketing

Pioneers Academy
Amman-Jordan
03-2023

Bachelor of Science - Industrial Engineering

Applied Science Private University (ASU)
Amman-Jordan
06-2014

Skills

  • Mobile photography & videography
  • Reels & Stories editing
  • Canva (posts, stories, covers)
  • Instagram content management
  • Content ideas & basic planning
  • Customer engagement
  • Time management & organization
  • Professionalism & confidentiality

Timeline

Receptionist/Front Desk

Al Manhal Private School
09.2016 - 06.2018

Coustomer Service

Zain Telecommunications company
09.2015 - 05.2016

Certificate of Social Meida - Social Media Marketing

Pioneers Academy

Bachelor of Science - Industrial Engineering

Applied Science Private University (ASU)
YASMEEN ALQABLANI