Assma'a Saad Assim

• Liaise with faculties, departments, academic staff, and external stakeholders to identify and build a creditable knowledge center consistent with the learning needs and requirements of educational programs.
• Led and managed administrative staff to maintain smooth daily operations.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Managed team dynamics by implementing conflict resolution strategies.
• Overall strategic and operational responsibility for the operation of Rabdan Academy's Learning Center and putting learning resources into action to serve all RA programs
• Establish standards, learning policies, and procedures to facilitate efficient, effective, and equitable deployment of resources to the Rabdan Academy community.
• Prepare the annual learning center budget for Rabdan and Zayed Military University; prepare and update expenditure reports for the leadership committee.
• Developed (ZMU) Zayed Military University learning and research resources as well as space design.
• Develop, implement, monitor, and continuously improve the knowledge services provided, making appropriate use of contemporary technologies and social media tools to increase their functionality, level of access, and usability.
• Take a leading role in supporting the use of online learning in the delivery of academy programs.
• Promote knowledge sharing amongst the Rabdan Academy community through accessible systems and processes, strengthening links between knowledge sharing and learning management systems, as well as improving integration of these systems as appropriate.
• Initiate and develop projects related to knowledge sharing (e.g., online communities and mobile communication strategies) and plan for their implementation.
• Supervise operations and schedule Rabdan Academy students assessments and exams.
• Schedule faculty proctoring during assessments and exam periods.
• Support research staff in their research and development activities, as well as database acquisitions for research endeavors.
• Deliver information literacy sessions to students and staff with a focus on subject-specific courses.
• Deliver reference and citation sessions to graduate students and

staff.

• Lead the CurriQunet system management project. Provide faculty with technical and professional assistance on a wide range of projects through training sessions, including, but not limited to, CurriQunet development and structure, course file compilations, and creating program catalogs.
• Manage course files for all programs in Moodle and prepare reports for the Institutional Effectiveness (IE) department.
• Follow-up and liaise with the Strategic Department to meet the IPPs and KPIs requirements for the Rabdan Academy library learning center, as well as the Dean of Faculty projects, including the Student Services department.
• Sourced new and emerging technologies to optimize information services.
• Crafted methods and strategies for increasing data quality and improving collection.
• Organized training and workshops for students, faculty, and staff for team building, research techniques, and learning using systematic methods, facilitating processing and comprehension.
• Perform all other duties as assigned by the dean of the faculty.
• Coordinated cross-departmental collaboration for improved workflow.

• Collaborate with faculty to manage, advocate, recommend, implement, coordinate, and evaluate information literacy programs at all academic levels in various formats, including mobile and eLearning environments.
• Supervise and collaborate with client services on workflow functions of the knowledge management center and information desk duties, including scheduling, writing policies, and daily workflow duties.
• Conducted market research to guide organizational strategy and decision-making.
• Develop policies and procedures related to the latest merger of three academic institutions.
• Identified training needs and opportunities to provide continued professional development (CPD) for staff.
• Actionable feedback from service users, resulting in improved satisfaction levels.
• Developed and updated internal guidelines.
• Managed inventory of resources necessary for service provision.
• Develop and deliver research and computing workshops to students and staff each semester.
• Lead undergraduate information literacy instruction programs that include oversight of new students and faculty orientation programs, communication classes, and engineering programs.
• Develop and participate in new and innovative approaches to effective outreach.
• Create and enhance the makerspace and simulation area in the library, and provide activities, workshops, and classes for students.
• Deliver information literacy sessions to students and staff with a focus on subject-specific courses.
• Prepare lesson plans and workshops and provide training opportunities for librarians and faculty on all aspects of library instruction, including theory, best practices, and available resources.
• Schedule students assessments and faculty proctoring
• Participate in new and ongoing projects involving e-science initiatives and provide research consultations.
• Check the overall usefulness of services for upper-division subject-based lessons, and add reference services to the teaching program.
• Recommend and develop new information literacy programs that address reported gaps in performance.
• Overseas creation and continued development of information literacy and critical thinking-focused multimedia learning objects
• Collaborate with departments to embed information literacy programs in curricula and build strong print and electronic collections that support PI goals and learning outcomes.
• Understand user requirements and lead and manage the development of reference services, including in-person, email, phone, and chat reference services during regular, evening, and weekend hours.
• Manage and create Springshare LibGuides and other related platforms such as LibAnswers, LibChat, LibWizard, LibCal, and LibInsight.
• Answered customers’ questions via the library’s online chat reference service.
• Lead in hiring, training, and supervising student workers to help perform circulation desk roles and activities.
• Supervise and collaborate with client services officers on the workflow functions of library circulation and information desk duties, including scheduling, writing policies, and daily workflow duties.
• Monitoring developments in higher education through attendance at meetings and workshops, professional association memberships, and reading professional literature
• Participated in three task forces: institutional repository, information literacy, and technical services subcommittees.
• Created and developed policies and procedures related to knowledge management functions.
• Participated in UG students' interview panels.

• Develop and provide reference and research services.
• Initiate and maintain high-level relationships with researchers.
• Develop, deliver, and evaluate instructional programs and educational resources.
• Develop and deliver research and computing workshops to students and staff.
• Provide research and reference services onsite and offsite.
• Assess research needs and provide research support to OPCO's and PI's research centers.
• Worked with teachers to provide students with lifelong learning skills.
• Set schedules for student workers and monitor activities.
• Instructed students on research techniques and the use of information technologies.
• Researched trade publications and attended conferences, staying abreast of the latest trends and strategies in industry.
• Develop and enhance the PI institutional repository and add faculty and researcher publications for 2015 and previous years.
• Create research guides and conduct sessions with students and staff on how to use them.
• Lead and manage the development of in-person, LibAnswers, and Ask-A-Librarian chat reference services.
• Build collections in all formats that support research and curricular needs.
• Act as a liaison to faculty and students in all matters relating to research services and information literacy.
• Coordinate and manage meetings and communications with students and staff.
• Develop a research support section and content for the library website.
• Representative on the Faculty Publications Editorial Committee
• Third party and member of the Academic Honor Committee.
• Evaluate and review high-quality research tools.
• Instructed students on research techniques and the use of information technologies.
• Located print and online materials for students completing research projects.
• Collected and analyzed statistics on program data and usage using Suma.

• Support the implementation of new contracts with a selected preferred vendor for the long-term supply of monographs and information resources.
• Review PI Faculty Selection Profiles Using Vendor and other resources to improve the pool of resources for selection and acquisition
• Contribute to efforts for the replacement of current ILMS and New Generation Discovery tools to improve service and work practices.
• Provide statistical trends from internal and external data; explore the use of emerging bibliometrics applications and services as applied in Web of Science, SCOPUS.
• Handling transactions using an integrated management system.
• Manage and enhance day-to-day activities, including ordering, receiving, and maintaining a list of available resources.
• Manage requests for library materials and perform pre-order, research, and verification of bibliographic data and price differences.
• Manage the ordering process in the management system.
• Annotates orders with special handling instructions from faculty, management, and staff.
• Receive materials, match invoices, and export invoice data to the designated area (acquisitions) of the management system.
• Education Cataloguing (copy and original) in both Arabic and English
• Resolve acquisition-related problems and answer questions from users and vendors.
• Select new materials and provide an overview of purchases.
• Runs monthly new suggested recommendations to enhance the webpage.
• Peer review of acquisitions on GOBI and implementation of OCLC collection evaluation software

• Handling information transactions using integrated systems (Millennium)
• Maintaining information and knowledge resources.
• Performing data entry tasks.
• Screens user queries and reference queries to provide usage reports.
• Records daily statistics and prepares monthly statistical reports.
• Assists students and staff in using software and online databases.
• Schedule student exams and assessments.
• Building a CERT knowledge management (the center of excellence for applied research and training) is the commercial, research, and training arm of the Higher Colleges of Technology (HCT); design, collection, furniture, and other equipment.
• Liaise with the IT department in maintaining and updating databases and tools.
• Provide reference and research services for both ADMC and CERT students.
• Deliver weekly workshops and training for students and staff.

• Secretary to the board of trustees and consultative Committee, Baghdad The institute's staff assists employees and trainees in searching for resources.
• Established reference and research services for 10 staff and for over 50 monthly trainees.
• Performed five monthly research-related workshops for trainees.
• Secretary to the institute's board of trustees.
• Secretary to the institute's consultative committee.
• Follow up and supervise the execution of the institute's board of trustees and consultative committee's resolutions.
• Follow up on work concerning the institute's international relations with international organizations and the scientific institute's correspondence.
• International database maintenance and updating.
• Follow up and liaise work between the Arab Petroleum Training Institute and the International Organization and Scientific Institutes.