Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Business Acumen
Timeline
Generic

Yasmeen Naz

Abu Dhabi,UAE

Summary

I am highly skilled and professional with a strong foundation in customer service, retail operations management, and leadership excellence. My Proficiency at problem solving, conflict resolution, and building rapport to promote positive client relationships and team collaboration would be an asset to respective organization. I am confident about the exceptional communication, time management, and attention to detail I have which ensures effective product knowledge. Committed to driving success through competitor awareness and delivering outstanding results in dynamic retail environments.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Deputy Store Supervisor

RIVOLI GROUP
Abu Dhabi, UAE
08.2015 - Current
  • Trained and dealing with High End Brands - Breguet, Blancpain, Zenith, Glashutte, Omega and more.
  • Data analysis: Constantly paying attention on ATV and UPT
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Executing daily/weekly/monthly sales goals
  • Attend product trainings and seminars and participating in pre-selling drives to maximize sales
  • Ensuring proper presentation, organizing store by replenishment of stock Give clients an outstanding service by understanding their needs, recommending the right products, services and resolving customer's issues
  • Implementing CRM at store level and providing relevant feedback
  • Maintaining customer relationships in order to build long term Customer loyalty
  • Coordinating with Customer Care Centre for after sales service
  • Mentored staff on handling and resolving customer concerns.
  • Handling new launches, promotion of brands
  • Played crucial role in annual audits, ensured compliance with financial regulations.
  • Trained for brand's Visual Merchandise
  • Developed innovative sales strategies, resulting in increased brand visibility.
  • Achieved Certification from the major Brands ( like Omega, Longines, Rado, Tissot, etc
  • Recognition: Received Best Team award in the year 2019 and 2025
  • Corporate deals and clients for the Brand Omega, Montblanc, Rado.

Cabin Attendant

INDIGO AIRLINE
Bangalore, India
03.2013 - 05.2015
  • Attend preflight briefings on details of the flight Ensure that adequate supplies of refreshments and emergency equipment are on board Assist in cleaning the cabin between flights Demonstrate the use of safety and emergency equipment and procedure
  • Receiving the passengers, greeting them and making their journey comfortable and smooth by the in-flight services
  • Coordinated with cockpit crew for safe and timely arrivals and departures.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Ensure all passengers are briefed about the safety and emergency landing
  • Managed onboard retail sales, boosting airline revenue without compromising on service quality.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Take care of passengers' needs, particularly those with special needs reassure passengers during flight, such as when the aircraft hits turbulence Administer first aid to passengers or coordinate first aid efforts, when needed direct passengers in case of emergency
  • Achievements Received an appreciation letter from the customer for the most approachable flight attendant.

Education

10th - Secondary School

CBSE Board, Senior Secondary School
India
03.2007 - 03.2008

12th - Senior School

CBSE Board
India
03.2009 - 03.2010

Bachelor of Science - Hospitality And Nutrition

IHM, Institute of Hotel Management
India
06.2010 - 04.2013

Master of Business Administration - Marketing

Jaipur National University
UAE
06.2018 - 06.2019

Skills

  • Problem solving
  • Customer Service Skills
  • Communication
  • Time management
  • Team work
  • Building rapport
  • Conflict Resolution
  • Attention to details
  • Leadership excellence
  • Merchandise displaying
  • Product knowledge dissemination
  • Retail operations management
  • Competitor awareness

Accomplishments

  • Achieved brand certificate
  • Collaborated with team of 8 members in the new concept exhibition store and successfully achieved the target of 1M.
  • Executed a corporate deal of 500k in 2024
  • Trained and mentored new joiners.
  • Documented and resolved post sale issues which led to win the client's integrity.
  • Supervised team of 4 staff members in the year 2020-2021.

Languages

English
Advanced
Hindi
Native

Business Acumen

Demonstrates strong business acumen by analyzing market trends, setting strategic sales goals, and driving revenue growth while ensuring team alignment with company objectives.

Timeline

Master of Business Administration - Marketing

Jaipur National University
06.2018 - 06.2019

Deputy Store Supervisor

RIVOLI GROUP
08.2015 - Current

Cabin Attendant

INDIGO AIRLINE
03.2013 - 05.2015

Bachelor of Science - Hospitality And Nutrition

IHM, Institute of Hotel Management
06.2010 - 04.2013

12th - Senior School

CBSE Board
03.2009 - 03.2010

10th - Secondary School

CBSE Board, Senior Secondary School
03.2007 - 03.2008

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Yasmeen Naz