Yasmeen Qashmar
Dubai,DU
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 9 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Smile Bay Dental Cafe
07.2019 - Current
- Establishing new dental clinics from interior design , DHA approvals , civil defense approvals , branding , contractor.
- Develop and implement clinic policies and procedures.
- Medical waste and paste control contracts .
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Enhanced team performance by providing regular training and professional development opportunities.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to DHA guidelines and safeguarding sensitive information at all times.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Following up with laboratories to ensure the quality of cases.
- Dealing with suppliers companies and monitoring the materials orders , instruments and equipments.
- Attending AEEDC conference since 2015
Clinic Supervisor
Manchester Medical Center
11.2015 - 03.2018
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed marketing strategies to increase visibility and patient base.
- Created and implemented policies to improve operational efficiency and patient care quality.
Education
Bachelor Degree of Accounts - Accounting
Ajman University of Science And Technology
Ajman, United Arab Emirates07.2009
Skills
- Administrative Leadership
- Patient Care Coordination
- Healthcare administration
- Operations Management
- Clinical management
- Marketing
- Scheduling appointments
- Employee Recruitment
- Patient Flow
- Employee Training
- Medical Billing
- Employee Performance Evaluations
- Revenue management
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Clinic Manager
Smile Bay Dental Cafe
07.2019 - Current
Clinic Supervisor
Manchester Medical Center
11.2015 - 03.2018
Bachelor Degree of Accounts - Accounting
Ajman University of Science And Technology
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