YASMIN MOHAMED

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.

• Acting as a first point of contact: dealing with correspondence and phone calls, e-mail, letters, packages etc.)
• managing diaries and organizing meetings and appointments, often controlling access to the manager
• Handle confidential documents ensuring they remain secure
• Booking and arranging travel, transport and accommodation
• Reminding the manager of important tasks and deadlines
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Developed and implemented office policies and procedures to facilitate smooth workflow.
• Established administrative work procedures to track staff's daily tasks.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered high volume of phone calls and email inquiries.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Handled confidential information in professional manner.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Acting as a first point of contact: dealing with correspondence and phone calls, e-mail, letters, packages etc.)
  • Managing diaries and organizing meetings and appointments, often controlling access to the manager
  • Handle confidential documents ensuring they remain secure
  • Booking and arranging travel, transport and accommodation
  • Reminding the manager of important tasks and deadlines
  • Managing databases and filing systems
  • Implementing and maintaining procedures/administrative systems
  • liaising with staff, suppliers and clients
  • Prepare invoices or financial statements and provide assistance in bookkeeping
  • Maintain electronic and paper records ensuring information is organized and easily accessible
  • Arrange and coordinate with the other department for the meetings
  
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Excellent communication skills, both verbal and written.

• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.

• Planning meetings and taking detailed minutes.
• Coordinate the flow of information both internally and externally.
• Update and maintain office policies and procedure.
• Organize and coordinate meetings, conferences, travel arrangements.
• Assist in the preparation of regularly scheduled reports.
• Write letters and emails on behalf of other office staff.
• Handle sensitive information in a confidential manner.
• Follow up the customers calls and handle incoming emails and other material.
• Arrange and confirm appointments.

• Planning meetings and taking detailed minutes.
• Set up and maintain filing systems and contact lists.
• Coordinate the flow of information both internally and externally.
• Update and maintain office policies and procedure
• Assist in the preparation of regularly scheduled reports.
• Handle sensitive information in a confidential manner. • Meeting and Follow up the customers calls and handle incoming emails and other material.

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Produced and implemented customer satisfaction guarantee program which directly resulted in increasing sales.
• Created and maintained detailed database to develop promotional sales
• Liaised between customers and organization with particular focus on working with sales department.
• Responded to customer requests for products, services, and company information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Made customers aware of current and new programs and services.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.

•Deal directly with customers either by telephone, emails.
• Manage customers' accounts.
• Provide more information and explain the bill details.
• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Inform clients of overdue accounts and amount currently owed.
• Attempt to collect payment.
• Manage service, product and billing inquiries and complaints.
• Create agreement and scheduled payment for those who passed the due date and have bills not settled yet.

•Deal directly with customers either by telephone, electronically.
•Recommend service and product options to meet customer needs.
•Help customers who need to transfer money inside or outside the USA and Canada.
•Manage customers' accounts.
•Create a transaction and provide more information about the different ways to transfer the money.
•Manage service, product and billing inquiries and complaints.
•Inform customers of resolution with proper information and process.
•Achieve customer satisfaction as per target requirements.
•Follow up customer calls where necessary.Worked well in a team setting, providing support and guidance.

•Responded to customer needs through competent customer service and prompt problem-solving.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Handle customer inquiries both telephonically and by email.
• Working on CRM application like SIEBLE.
• Provide customers with product and service information.
• Research required information using available resources.
• Inform customers of resolution with proper information and process.
• Manage and resolve customer complaints.
• Identify and escalate priority issues document all call information according to standard operating procedures.
• Follow up customer calls where necessary.
• Achieve customer satisfaction as per target requirements.

• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Filed paperwork and organized computer-based information.
• Developed and implemented office policies and procedures to facilitate smooth workflow.
• Handled incoming and outgoing mail, email and faxes.

• Arrange and confirm appointments.
• Planning meetings and taking detailed minutes.
• Organizing Team Building Activity.
• Organize and coordinate meetings, conferences, travel arrangements.
• Maintain contact lists.
• Set up and maintain filing systems.
• Meeting the customers and handle incoming emails and other material.
• Coordinate the flow of information both internally and externally.
• Follow up customer calls when necessary.