Yasmin Manna
Summary
Dynamic leader in Business Development with strengths in e-commerce and online pharmacy operations. Manages end-to-end processes for online insurance prescription fulfilment, ensuring compliance and service consistency. Enhances customer interactions through multi-channel engagement platforms, driving satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Executive-Business Development
Life Pharmacy
01.2022 - Current
- Developed business by onboarding tele-consultation companies and insurance providers, expanding partnership network.
- Directed end-to-end e-commerce operations for Life Pharmacy mobile application, overseeing online insurance prescription fulfillment and digital pharmacy services.
- Led a 24/7 centralized team of 15 pharmacists and tele-pharmacy executives, addressing online orders and insurance approvals effectively.
- Established streamlined online insurance approval model, enhancing turnaround times and ensuring service consistency.
- Managed workflows for online insurance prescriptions, ensuring centralized approval processing and SLA compliance with insurers and TPAs.
- Supervised multi-channel customer engagement platforms, improving customer interactions via in-app chat and online support.
- Enhanced customer experience by implementing process improvements and monitoring customer journeys continuously.
- Collaborated with IT teams to improve system workflows and application features, ensuring optimal user experience.
Assistant Regional Retail Manager
Life Pharmacy
Northern Emirates
01.2020 - 01.2022
- Managed retail operations for 10 pharmacy stores, leading a team of over 25 staff members to ensure operational success.
- Provided operational oversight to enhance daily pharmacy operations across all locations, focusing on efficiency and compliance.
- Led workforce planning, performance monitoring, coaching, and team leadership initiatives.
- Executed initiatives to boost store footfall and effectively engage local markets, enhancing customer reach.
- Ensured adherence to retail SOPs, pharmacy regulations, and company standards.
- Conducted training programs to maintain staff competency and ensure regulatory compliance.
- Oversaw inventory management processes to optimize stock availability and minimize losses.
- Managed expiry control processes to enhance product quality and reduce write-offs.
Senior Store Manager
Life Pharmacy
01.2018 - 01.2020
- Provided leadership and operational oversight to ensure efficient pharmacy operations.
- Managed retail operations for two pharmacy stores, leading a team of 10 employees to ensure seamless service delivery.
- Led staff management activities, including scheduling, performance monitoring, and coaching.
- Conducted training programs to enhance staff competency and ensure regulatory compliance.
- Ensured strict adherence to retail SOPs, pharmacy regulations, and company standards.
- Managed inventory control, ensuring stock availability and preventing shrinkage.
- Oversaw expiry management processes to minimise product losses and uphold quality standards.
- Drove local engagement initiatives, enhancing store footfall and fostering stronger customer interactions.
Trainee Pharma Executive
Life Pharmacy
01.2017 - 01.2018
- Assisted with customer service by handling prescriptions and dispensing medication accurately.
- Adhered to pharmacy SOPs and regulatory standards for safety compliance.
- Facilitated daily pharmacy operations, ensuring compliance with store management directives.
- Supported inventory control by organising stock and monitoring expiry dates to ensure product availability.
- Collaborated with senior staff to enhance service quality and operational efficiency.
- Participated in training programs to improve pharmacy operations and customer service skills.
Education
Bachelor Degree in Pharmacy
University Of Jordan
Amman-Jordan2015
Skills
E-commerce & online pharmacy operations
Online insurance prescription processing
Centralized Rx fulfillment & SLA management
Team leadership & shift management
Customer experience & service excellence
Tele-pharmacy & online chat support
Business development & partner onboarding
B2B & B2C operations
Retail pharmacy operations & SOP compliance
Inventory & expiry management
Process improvement & cross-functional coordination
Languages
Arabic
Proficient
C2
English
Proficient
C2
Certification
- Awarded Most Admired Store Manager of the Year (2018) at the Retail Middle East Awards, held at Palazzo Versace Dubai, in recognition of excellence in customer experience and retail operations.
Timeline
Senior Executive-Business Development
Life Pharmacy
01.2022 - Current
Assistant Regional Retail Manager
Life Pharmacy
01.2020 - 01.2022
Senior Store Manager
Life Pharmacy
01.2018 - 01.2020
Trainee Pharma Executive
Life Pharmacy
01.2017 - 01.2018
Bachelor Degree in Pharmacy
University Of Jordan