YASMINA HATTAB
Dubai,United Arab Emirates
Summary
Accomplished healthcare operations and billing supervisor with extensive experience in revenue cycle and claims processing. Skilled in optimizing billing processes and enhancing regulatory compliance, contributing to measurable improvements in performance metrics. Effective leader with strong analytical and problem-solving abilities, proficient in Microsoft Office and EMR systems. Dedicated to driving operational success and promoting collaboration in diverse healthcare environments.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work history
Healthcare Operations and Billing Supervisor
Clemenceau Medical Center
Dubai
12.2019 - Current
- Reported directly to Operations Director, providing operational updates, performance reports, and strategic recommendations.
- Managed daily healthcare operations, overseeing service delivery for 400+ patients daily while ensuring efficient patient flow, operational excellence, and high-quality patient experience.
- Led and supervised team of 35 staff members across billing, registration, medical coordination, and front-office operations, ensuring productivity, accountability, and adherence to KPIs.
- Supervised billing, registration, medical coordination, and front-office teams, ensuring productivity and adherence to KPIs.
- Oversaw full revenue cycle, including charge capture, billing, insurance claims, denials, collections, and reconciliation.
- Ensured accurate billing for outpatient, emergency, laboratory, radiology, and other clinical services.
- Monitored key operational and financial KPIs, identified performance gaps, and implemented process improvements.
- Collaborated with clinical, finance, insurance, and IT departments to optimize workflows and improve operational efficiency.
- Ensured compliance with healthcare regulations, insurance payer requirements, and organizational policies.
- Led staff recruitment, training, performance evaluations, coaching, and disciplinary actions.
- Prepared and presented operational and revenue reports to senior management, supporting strategic decision-making.
- Managed escalated patient, physician, and insurance-related issues, ensuring timely resolution and high standard of customer service.
- Implemented continuous improvement initiatives to enhance patient experience, operational efficiency, billing accuracy, and revenue performance.
Patient Service Coordinator
Be You Clinic
Dubai
01.2018 - 07.2019
- Assigning of the nurse, social worker, and chaplain to do admission and evaluation visits.
- Scheduling out of visits requested by a registered nurse, social worker, and chaplain at the beginning of benefit period.
- Responding to phone referrals/inquiries in a timely, professional, and compassionate manner, entering referral data into systems as soon as received when possible.
Pharmacy Customer Service & Sales Assistant
Dr. Tobal Pharmacy
, Algeria
11.2015 - 10.2017
- Label all products appropriately, including cautionary and auxiliary labels.
- Communicate with all customers and staff in a pleasant and professional manner.
- Process high prescriptions with 100% accuracy.
- Regularly order medication and pharmacy office and restroom supplies.
- Maintain updated records such as pharmacy files, patient profiles, charge system files, inventories, and poison or controlled drug registries.
- Advise customers on the selection of medication brands, medical equipment, or healthcare supplies.
- Verified patient data and billing information.
Customer Service Representative & Medical Billing
Dr. Mokkadem Medical Analysis Laboratory
, Algeria
01.2014 - 11.2015
- Greeted and checked in patients: checked demographic information, processed payment plans and copay. Commanded by managers for accuracy and organization.
- Answered and handled all phone calls in a friendly and efficient manner.
- Maintained front office lobby area.
Education
High School Diploma -
Adda Benaouda High School
Algeria 09.2005 - 06.2008
Graduated Assistant Accountant - Accounting
Vocational training center and apprenticeship
Algeria 10.2008 - 07.2010
Graduated Sales techniques - Pharmaceutical
PERSPECTIVES
Algeria 10.2014 - 10.2015
Languages
Goethe Institute
Dubai 11.2021 - 04.2022
Healthcare Assistant / Nursing Assistant - Healthcare
Newton Institut
UAE 11.2023 - 02.2024
Skills
- Healthcare operations management
- Revenue cycle management
- Insurance claims processing
- Patient billing optimization
- KPI monitoring
- Process optimization
- Regulatory compliance
- Time management
- Multitasking and prioritization
- Microsoft Office proficiency
- Problem solving
- Communication skills
- Ability to work under pressure
- Adaptability and quick learning
Certification
Certified Nurse Assistant, Newton Institute November 2023 — February 2024
ADDITIONAL INFORMATION
Arabic
Native
English
Fluent
French
Fluent
German
Elementary
Timeline
Healthcare Assistant / Nursing Assistant - Healthcare
Newton Institut
11.2023 - 02.2024
Languages
Goethe Institute
11.2021 - 04.2022
Healthcare Operations and Billing Supervisor
Clemenceau Medical Center
12.2019 - Current
Patient Service Coordinator
Be You Clinic
01.2018 - 07.2019
Pharmacy Customer Service & Sales Assistant
Dr. Tobal Pharmacy
11.2015 - 10.2017
Graduated Sales techniques - Pharmaceutical
PERSPECTIVES
10.2014 - 10.2015
Customer Service Representative & Medical Billing
Dr. Mokkadem Medical Analysis Laboratory
01.2014 - 11.2015
Graduated Assistant Accountant - Accounting
Vocational training center and apprenticeship
10.2008 - 07.2010
High School Diploma -
Adda Benaouda High School
09.2005 - 06.2008