YASMIN ABDOLVAHABI

• Managed a book of business of 85 clients with annual revenue of approximately $2.8m. This book was half of the UAE business and all of the Kuwait and Bahrain business. The clients ranged from Financial Institutions, Governments and Corporates.
• Exceeded target in the year of 2022 at 110% and was well underway to overachieve for the year of 2023.
• Maintained 98% client retention rate by providing customer service and anticipating client needs.
• Implemented a 4 part customer touch point journey to ensure my clients were always tended to, and to ensure my own efficiency and organization. The structure allowed my clients to know what to expect and that served me very well.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Successfully was involved in 2 separate bank mergers that 4 of my bank clients were going through. Ensured a close relationship so as to build a deeper relationship to ensure we did not lose business in the process.

• Actively pursued sales in the professional space with a focus on financial institutions, consultancies, agencies and governments.
• Proficient in presenting the following all GlobalData Intelligence centers.
• First PS hire in the Middle East to cover all MENA and Turkey.
• Administered end-to-end sales process as well as account management.
• Effective use of Salesforce to record all client engagements to enable proper follow-ups, minimize the sales cycle and keep track of prospects and clients efficiently.
• Built organized list to target prospective clients to identify key contacts on multiple levels and aid in successful sales with the use of social selling and cold calling.

• Covered MENA market across all business segments ( financial institutions, governments and corporates).
• Sold full suite of financial & risk intelligence platforms (Eikon, Worldcheck, APIs,Datafeeds and TRP) with advanced knowledge in all of them.
• Consistently overachieving targets (100% - 150%) that led to jumping 3 career bands in 2 years. Progressing from telesales/lead generation to specialist of one product to currently specialist for all products and exclusive new business territory manager for UAE, Bahrain, Kuwait and Oman.
• Generated leads through various channels such as social selling, referrals and networking to acquire new clients.
• Engaged prospective clients via cold calling, email campaigns and social selling.
• Stayed organized by recording all client engagements on Salesforce so as to ensure quality of engagements are not affected by quantity.
• Took prospects through full sales cycle from product demonstration to account management.
• Ensured efficient management of pipeline with 4:1 ratio to target at all times.

Credit Control Internship (Dec 2016 - Feb 2017)

• Collected $2.1m in 3 months
• Dealt with stakeholders in every department

Finance Internship (July 2016 - Nov 2016)

• Mainly supported expense function in Finance
• Generated Net Outside Services and Revenue Related Cost Reports every month ( which included analyzing all invoices, managing cost centers and adjusting journals if incorrect.)

Cost reduction projects :

• DU landline analysis (20% reduction in spend in addition to spotting AED 75,000 overspend)
• Morocco Mobile Analysis ( conducting summary reports in both French and English) - approximately 40% in reductions
• Vendor Analysis

• Worked closely in a team of three in a start-up environment that encouraged us to support each others functions constantly
• Created and presented the business proposal for the first company funded(first for AIESEC) Health project in the UAE that was signed for 3 years at $100,000 per year
• Improved the operations function by 200% in last term as Vice President
• Represented AIESEC UAE in the yearly International Conference in Taiwan
• Attending a variety of different business conferences (STEP Conference, ioTX, SME Beyond Borders etc.) to represent AIESEC UAE and network for business development bringing in 30% of the employer clientele
• Created 2 branches of AIESEC UAE (Local Committees) in AUS and Heriot-Watt. Sourced and trained the members to run those branches and created suitable hierarchies for them to function
• Created a pipeline of successors to replace the function