Yasmine Abd El-khalek

Provide a warm, friendly, and professional greeting to all customers.

• Respond to customer questions about product,service or policy.

• Handle customer complaints or issues promptly and professionally.

• Provide solutions or escalate the matter to the higher management.

•Works closely with colleagues to ensure seamless service delivery.

• Credit and personal loan sales with all legal document and clear history
• Serving customer enquiry and keep list of all customer and history
• Apply all aspect of CRM and keep customer profile for after sales service
• Insure customer loyalty and engagement with any bank's activities

• High motivation to tackle tough market situations and expand the businesses
• Contacting potential clients to establish rapport and arrange meetings
• Researching Market to find new opportunities
• Prepare market research reports, sales plans, sales reports, proposals, recommend product line, trade pricing levels, sales, and marketing support services to channel partners
• Supervising sales coordinators in documentation process including Quotations, Proforma

• Analysis and assessment of the market conditions Edition of internal training materials
• Collection and coordination of customer surveys
• Registration of new vehicles with Vehicle registration authorities
• Preparation / dispatch of documents for Credit-financed sales

• Develop and drive new accounts and expand existing accounts by selling software and professional services that align to the business objectives of the account
• Manage and optimize retargeting and remarketing campaigns for all subsidiary's website visitors and social media followers
• Identify market gaps and create solutions to fill those gaps - Continually update to make improvements and work with the team to grow our business