Yasmine Ibrahim
Dubai
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying
and resolving problems. Bringing proven ability to promote organization and availability through effective
schedule development. Excellent customer service and conflict management skills.
Efficient Administrative team member with strong history of providing top-notch clerical support and
operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive
nature necessary to manage independent work. Experienced in coordinating documents, supplies and project
resources. Outgoing and friendly receptionist delivering customer service and administrative excellence,
including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and
database administration.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
TGP UAE
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administration Assistant
The Nile Ritz Carlton Cairo
Egypt
10.2015 - 02.2020
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Reservation Supervisor
Dusit Thani Lake View Cairo
Egypt
09.2013 - 08.2015
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Monitored competitor pricing strategies and market trends, making informed decisions on rate adjustments as necessary.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Maintained knowledge of property offerings and local attractions, providing personalized recommendations for guests'' needs and preferences.
- Resolved customer complaints professionally, maintaining positive company reputation and guest satisfaction.
- Managed a team of reservation agents, providing ongoing training and support to ensure quality performance.
- Coordinated with other departments to accommodate special requests or needs for booked guests.
- Handled billing information over phone.
Reservation Agent
Intercontinental Hotels Group
Egypt
04.2010 - 06.2013
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
- Implemented feedback system for customers to rate their booking experience, providing valuable data for service enhancements.
Education
Bachelor - Law
Ain Shames University
Egypt,Cairo06.2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Scheduling
- Office management
- Scheduling and calendar management
Timeline
Administrative Assistant
TGP UAE
03.2022 - Current
Administration Assistant
The Nile Ritz Carlton Cairo
10.2015 - 02.2020
Reservation Supervisor
Dusit Thani Lake View Cairo
09.2013 - 08.2015
Reservation Agent
Intercontinental Hotels Group
04.2010 - 06.2013
Bachelor - Law
Ain Shames University