Yasmine LAALOU
Summary
Challenger, believer, achiever.
Experienced manager with a demonstrated history of working in the supply chain industry.
Skilled in project management, business development, strategic planning, business strategy, business relationships and leadership.
Overview
12
12
years of professional experience
Work history
Head of Luxury Division
DB Schenker
Dubai, UAE
03.2023 - Current
- Managing a portfolio of high-end customers generating more than EUR 3,000,000 of gross profit yearly.
- Managing, mentoring and coaching a team of 5 members.
- Conducted small projects and delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Defining a strategic vision for customers development, and implementation through action and result oriented account plans.
- Preparation and management of a budget, supporting global and regional expectations.
- Establishment of close relationship with the customers with an excellence in external communication and customer meetings, proactively reviewing KPIs (i.e: through business reviews).
- Creation of a strong pipeline for profitable growth (8.5% yearly).
Key Account Manager
ISS Global Forwarding
Dubai, UAE
02.2020 - 02.2023
- In charge of 40 worldwide based accounts, such as Emirates Airline and Dubai Taxi Corporation.
- Implementing KPIs, QBR, daily/weekly trackers and taking corrective actions.
- Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
- Performed as liaison officer between customer and all departments within the company.
- Provided first-class client services, from onboarding to daily account management.
- Maintaining SOPs and host regular meetings with the customers to establish a healthy working relationship.
IT Systems Support Manager
DHL Global Forwarding
Toulouse, France
12.2018 - 02.2020
- In charge of the efficiency of the IT system SCI.
- Implementation and leading of corrective actions.
- Customer (Airbus) relationship and compliances.
- Streamlined the operation process flow.
- Managed a team of 4 FTEs.
- In charge of respecting the yearly budget to achieve the required changes / assigned tasks.
- Established and implemented effective training programs to maximise team performance.
- Prepared quarterly performance reports for senior management, consistently monitoring KPIs.
Project Manager
Agility
Abu Dhabi, UAE
11.2016 - 07.2018
- Planning, monitoring of operations and allocation of resources.
- Management of a multicultural team (+40 FTEs).
- Implementation of KPIs.
- Management of sea and air imports/exports and on-site deliveries.
- Control of the general quality of services and contract compliance.
- Implementation of new operation and human resources system.
- Used business intelligence reports to manage project budgeting and expenditure.
Hotel Supervisor
Wingate by Wyndham
Biloxi, United States of America
07.2013 - 09.2013
- Receive compliance and solve the problem.
- Checking of the good quality of the rooms before the client's arrival.
- Distribution spots for the cleaning team.
Education
Bachelor's degree - Law
UFR SJEPG
Besancon /2013 - /2016
Highschool Diploma - Sciences
Victor Hugo
Besancon, France07.2012
Skills
- Lean management KPI's (5S, Ishikawa, DMAIC)
- Project management
- Pack office Word, One Note, Power Point, Excel, Project
- Client relationship management
- Leadership
- Business development
Languages
French
Native language
French
Native
English
Master or proficient
C2
Arabic
Advanced
C1
Timeline
Head of Luxury Division
DB Schenker
03.2023 - Current
Key Account Manager
ISS Global Forwarding
02.2020 - 02.2023
IT Systems Support Manager
DHL Global Forwarding
12.2018 - 02.2020
Project Manager
Agility
11.2016 - 07.2018
Hotel Supervisor
Wingate by Wyndham
07.2013 - 09.2013
Bachelor's degree - Law
UFR SJEPG
/2013 - /2016
Highschool Diploma - Sciences
Victor Hugo