Yasodha Sundararaman
Dubai
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Sunny general Trading
12.2023 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Destination Desingers
12.2022 - 01.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Trainee
Pallium India Hospital
05.2019 - 06.2019
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Collaborated with employees from various backgrounds.
Education
BBA - Hospitality And Tourism Operations
Manipal University
Jaipur, Rajasthan, India06.2024
Skills
- Reception Oversight
- Time Management
- Office Administration
- Dedicated Team Player
- Presentation Design
- Customer and Client Relations
Languages
English
Malayalam
Hindi
Tamil
Timeline
Administrative Assistant
Sunny general Trading
12.2023 - Current
Customer Service Representative
Destination Desingers
12.2022 - 01.2023
Trainee
Pallium India Hospital
05.2019 - 06.2019
BBA - Hospitality And Tourism Operations
Manipal University
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