YASSER QAMAR
Assistant Manager
Dubai
Summary
Over 12 years’ rich, cross-cultural experience with impressive success in turning-around capabilities of operations and processes of leading organizations in Banking Domain Targeting assignments in Payment Operations / Project Management / Training & Development with a leading organization in Banking Domain, located in GCC
- Goal-driven, energetic operations manager, with excellent track record in translating company business strategy into operational goals with visible metrics and in balancing external client delivery with internal revenue growth
- Passion for revamping business models and innovating new business process solutions that result in integrated customer experience
- Highly skilled in improving processes and operational metrics by initiating & implementing special projects and by driving best practices such as Lean Methodology
- Proven skills in developing & managing a wide range of learning & development programs on Product & Process Knowledge and Soft Skills
- Front-led large sized teams of approx. up-to 15+ members
- People-friendly & approachable with excellent planning, analytical and problem solving skills; exceptionally respectful and appreciative of diverse cultures and viewpoints
- Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
English, Hindi and Urdu
6
6
Certificates
Work History
Assistant Manager
Emirates NBD
Dubai, Dubai
08.2022 - Current
- Role and Responsibilities, Responsible for Implementation of new projects in Local Currency Platforms/Foreign Currency Platforms, integration platforms
- Managing and executing projects for specialized areas in surrounding applications like middleware, API Gateways and Microservices
- Integration with payment systems, screening Services, back-office applications and data integration for the business journeys
- Conducting detailed requirements gathering and impact check though periodic interaction / discussions with key stakeholders
- Preparing functional specifications and obtaining sign offs from stake holders
- Performing User acceptance testing and ensuring approvals obtained for production release
- Interacting with users for all sanity/UAT issues till closure
- Reviewing and maintaining process documentation
- Ensuring strict compliance with agreed deadlines
- Planning, executing, and finalizing assignments according to strict deadlines
- Responsible to design functional solutions to business requirements
- Development/implementation team managing projects and initiatives
- Interacting with project stakeholders from business, enabling units and 3rd party vendors
- Adhere to project management, information controls and security frameworks/procedures, including change and incident management process
- Investigate and understand the cause of defect raised, ability to identify RCA
- Interpret, understand and resolve user issues
- Recommending solutions to system on process obstacles
Processing Administrator
Emirates NBD
Dubai, Dubai
01.2015 - 07.2022
- Conduct data analysis in support of applications and projects, including identifying and documenting business rules, data needs and data specifications.
- Supports engineering/re-engineering of business processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
- Assessed business systems and processes, identifying areas for improvement to support future growth.
- Conducted activity-based analysis of business processes and made recommendations based on findings.
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
- Identified process boundaries and determine opportunities to automate processes and functions in order to streamline functionality and improve efficiency.
- Work cross-functionally with other departments to improve procedures, and/or provide advice from risk perspective. Review, evaluate and recommend changes to current policies and procedures.
- Identify gaps and potential efficiencies and draft recommendations for management to consider.
- Manage multiple initiatives at once and prioritize based on business needs and urgency.
- Working across verticals to support other departments, including Customer Support, Payments and Compliance. Work with management in identifying and developing best practices according to industry standards.
- Managing operations of Emirates Islamic Outward Remittances Department; implementing operational strategy & execution roadmap, including short, mid & long-term business goals, objectives and operating procedures
- Translating business vision and strategy into operational tactics; devising business continuity plan for uninterrupted operations; establishing ‘best practices’ for reduced costs and improved service
- Executing projects on operational excellence; maintaining productivity & quality metrics (KPIs)
- Collaborating with BPM Development Team for mapping of process flow in the system
- Leading, inspiring & developing a talented team of 16 FTEs; creating a work environment that engages employees to improve processes & quality, and reduce cost of ownership
- Evaluating team performance and identifying process training requirements and other developmental requirements
- Designing, building and implementing training programs to close the company’s learning capability gaps in alignment near term and long term process requirements
Subject Matter Expert - Process Trainer
Emirates NBD
Dubai, Dubai
01.2013 - 08.2015
- Successfully delivered the following trainings:
Process Overview and Process Induction Training for new hires
On-the-Job Training to help new hires achieve their productivity target along at expected quality level
Training on Payment Processing including Remittances (Inward, Outward and Online Banking) and Payroll
Beginners and Advance Excel Training; Personal Development Training
Training on 7 QC Tools - Led Finacle Integration Training Project in Egypt, in collaboration with Infosys Finacle Team and Emirates NBD Learning & Development Team; built learning modules for Emirates NBD Egypt Retail and Corporate Segment
- Organized trainings for:
New process set-ups and branch operations due to Emirates NBD take over to BNP Paribas Bank, for District Heads & Relationship Managers - Initiated plans and projects for development of the existing staff and to improve productivity & quality of new hires
- Successfully closed 800-900 man-hours of training per month; improved performance of staff from average to good and good to excellent through training interventions
- Excellent track record of maintaining a through-put yield of 100% for all induction batches
- Set-up Standard Operating Procedure for the Bank’s Payment Department
o Branch and Back Office Operations in the Finacle System
Process Associate
Emirates NBD
Dubai, Dubai
12.2012 - 01.2013
- Ensured smooth processing of Telegraphic Transfer received from the customers; validated the applications involving verification of signature and validation of application basis of SOP & regulations of Central Bank
- Worked on Finacle for processing of customer details as SWIFT message; generated and released SWIFT messages for approval through proper channels; tracked the dropped messages in SWIFT Alliance Message and UAEFTS
Process Developer
Genpact
Gurgoan, Haryana
01.2012 - 10.2012
- Performed reconciliation of following documents of GE Capital Money Retail Finance, as Consultant:
o Receivable Accounts, Payable Accounts and Suspense Accounts
o Trial balances for Accounts i.e. Suspense Accounts, Intercompany (at Legal Entity level), Agency Payments, Fraud Accounts, Purchase Card Account (assumption based account), FAS 91 Account (Deferred Loan Payment Account), Billing Error Accounts, Test Account, Miscellaneous Account, so on - Reported to U.S. delegates on a daily basis on the reconciliations prepared by the team
- Ensured highest quality of reconciliations to appear in Balance Sheet
- Identified abnormal activities in reconciliations such as misapplied payment and unidentified collections accounts
- Reviewed reconciliation prepared by team to appear in the Balance Sheet, for Payment Research Account
- Approved journal entries prepared by the reconcilers for the Cash Team
Process Associate
Bank of America
Gurgoan, Haryana
12.2011 - 01.2012
- Promptly resolved correspondence or queries related to loan received from customers by sending business letters
- Assessed & resolved queries; ensured optimum utilization of loan resources of the customer
- Tracked payment history of the customer’s loan account and informed outstanding payments to the customer
- Resolved queries related to the Loan Account such as Amortization Schedule, Payment History, Credit Score/Rating, Loan Modification, Hardship, so on
Education
Bachelors - Commerce
University of Delhi
01.2007 - 01.2010
Skills
Microsoft Office, Finacle 11x, TCS Payment Hub, SWIFT Alliance; Retail Online and Mobile Banking, Smart Business, Business Online, E20, Supply Chain FinancingOperations ManagementProject Planning & ExecutionBusiness Process ImprovementProcess TransitionClient Relationship ManagementBusiness Continuity PlanningQuality, Audits & ComplianceRisk & Crisis ManagementStakeholder ManagementTeam LeadershipPerformance AppraisalsProgram Design & DevelopmentSoft SkillsProblem Solver
Training
Accomplishments
- SWIFT MX Project in ENBD and EI
- NPSS Project in ENBD and EI
- BUNA Project in ENBD and EI
- Payment Transformation Project in ENBD and EI
- Digital Dashboard Project in ENBD and EI
- E-Channel STP processing: Achieved Transactions STP processing from 30% to 85%
- E20 Payments Digitization: Establishing Payments STP workflow for ENBD SME Digital Platform customers
- EI Finacle iCore – Emirates Islamic Core Banking System Upgrade
- Emirates Islamic (EI) Payments Team Productivity and Quality Enhancement Program
- EI TT Referral and Reject Project – To increase branches efficiency of improving Transaction workflow
- Project Replica – Replicating ENBD entity Payments Processes to EI entity
- ENBD Egypt Finacle Training Project: Providing Training to the branches and back offices
- New Joiners Skill Development Project
Certification
ISO 20022 SWIFT
Timeline
Assistant Manager
Emirates NBD
08.2022 - Current
Processing Administrator
Emirates NBD
01.2015 - 07.2022
Subject Matter Expert - Process Trainer
Emirates NBD
01.2013 - 08.2015
Process Associate
Emirates NBD
12.2012 - 01.2013
Process Developer
Genpact
01.2012 - 10.2012
Process Associate
Bank of America
12.2011 - 01.2012
Bachelors - Commerce
University of Delhi
01.2007 - 01.2010