YATI MYOWIN
DUBAI,UAE
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Goal-focused Waitress well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.
Overview
7
7
years of professional experience
Work History
Supervisor
Mogiya Japanese restaurant
DUBAI, UAE
02.2023 - Current
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
Receptionist
The Hotel Emperor Inle
Nyaung Shwae, Myanmar
12.2021 - 11.2022
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
IRD Waitress
Hotel Yangon
Yangon, Myanmar
05.2017 - 12.2019
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Education
Diploma - Korean Major
Skills
- Operations management
- Customer service
- Dining customer service
- Table service
- Food preparation
- Lean principles
Languages
Japanese
Intermediate
Korean
Intermediate
Turkish
Beginner
English
Native
Myanmar
Native
Timeline
Supervisor - Mogiya Japanese restaurant
02.2023 - Current
Receptionist - The Hotel Emperor Inle
12.2021 - 11.2022
IRD Waitress - Hotel Yangon
05.2017 - 12.2019
Mandalay Foreign University - Diploma, Korean Major
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