Yazan Alibrahim
Dubai,UAE
Summary
Senior product specialist with focus on creating and implementing innovative strategies. Can drive product growth and market share through deep understanding of customer needs and industry trends. Skilled in cross-functional collaboration, able to work with teams to optimise product lifecycle and market positioning.
Overview
5
5
years of professional experience
Work History
Senior product specialist
Vitateck Medical Equipments
Dubai, UAE
12.2023 - Current
- Conducted market research to understand customer base and enhance products.
- Organised marketing plans and programmes to best support business growth and development.
- Trained junior staff on product features, boosting team competence.
- Fostered strong client relationships through exceptional service.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Delivered exceptional client service, addressing client queries and handling complaints.
- Collaborated with marketing department for effective promotional campaigns.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Utilised various sales techniques to develop relationships with clients and drive sales.
Product specialist
Permax Aesthetic Solutions
Dubai, UAE
01.2022 - 12.2023
- Monitored sales performance for accurate forecasting and strategic planning.
- Strengthened client relationships with regular product demonstrations.
- Resolved client complaints following guidelines and referred complex inquiries to team leaders.
- Provided hands-on training sessions for new team members on product usage.
- Enhanced product knowledge by attending industry events and trainings.
- Coordinated with marketing teams to create effective product promotion strategies.
- Maintained excellent client satisfaction by providing in-depth support.
- Delivered exceptional after-sales support, fostering strong client loyalty.
- Completed duties to deliver on targets with accuracy and efficiency.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Product specialist
ParisAline
Dubai, UAE
01.2020 - 01.2022
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Implemented effective sales techniques to maximise profits.
- Assisted in design of promotional materials, stimulating client interest and engagement.
- Trained new colleagues on client service protocols, improving overall team performance.
- Resolved or escalated client issues for high levels of satisfaction.
- Utilised knowledge of company products and services for increased sales.
- Applied effective problem-solving skills to address client concerns and enquiries.
- Participated in regular staff meetings, contributing ideas for improved client experience.
- Provided detailed product information for informed buying decisions.
Education
Bachelor Degree - Food Engineering
Homs University
Homs09.2018
Skills
- Client relationship building
- Sales motivated
- Client Relationship Management
- Negotiation tactics
- Marketing
- Time management efficiency
- Cross-Selling proficiency
- Key opinion leader (KOL) relationships
Languages
English
Upper intermediate
B2
Arabic
Advanced
C1
Timeline
Senior product specialist
Vitateck Medical Equipments
12.2023 - Current
Product specialist
Permax Aesthetic Solutions
01.2022 - 12.2023
Product specialist
ParisAline
01.2020 - 01.2022
Bachelor Degree - Food Engineering
Homs University
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