Yazeed Meqbel
Support Engineer
Dubai
Summary
Support Engineer with over a year of hands-on experience in IT support, troubleshooting, and system diagnostics in both remote and on-site environments. Holds a strong academic background in Cybersecurity, with certifications including RCCE, CCNA, the ELITE Live SOC Module, and an Azure Virtual Desktop (AVD) certificate earned through internal company training.
Now actively aiming to transition into a more cybersecurity-focused role—seeking to apply my academic knowledge in real-world environments, deepen my technical expertise in areas like threat detection, digital forensics, and network defense, and build a long-term career in Cybersecurity within the company. Known for being highly adaptable, continuously learning, and driven to earn further certifications while contributing to secure and efficient IT solutions.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Support Engineer
Smart Cube Information Systems
Dubai
05.2024 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
National Charity School
Sharjah, UAE 05.2019 - 05.2020
BSc (Hons) - Computer Science (Cyber Security)
Asia Pacific University (APU) (Malaysia)
Malaysia 05.2020 - 01.2024
BSc (Hons) - Computer Science (Cyber Security)
De Montfort University (DMU) (United Kingdom)
United Kingdom 05.2020 - 01.2024
Skills
Python Programming Language
R Programming Language
SQL Database
C Programming Language
Cisco: Packet Tracer Networking
Object Oriented Programming With Java
Forensics
Microsoft Excel
Communication
Team Collaboration
Problem-Solving
Technical support
undefinedPersonal Information
- Date of Birth: 14/03/2003
- Nationality: Jordanian
Certification
ROCHESTON Certified Cybersecurity Engineer Engineer (RCCE) – Asia Pacific University (APU)
Timeline
Azure Virtual Desktop (AVD) - Smart Cube Information Systems
09-2024
Support Engineer
Smart Cube Information Systems
05.2024 - Current
ELITE Live SOC Module – Tecforte & Asia Pacific University (APU)
07-2023
ROCHESTON Certified Cybersecurity Engineer Engineer (RCCE) – Asia Pacific University (APU)
11-2021
CCNA: Cisco Certified Network Associate - Introduction to Networks (ITN) – Asia Pacific University (APU)
04-2021
BSc (Hons) - Computer Science (Cyber Security)
Asia Pacific University (APU) (Malaysia)
05.2020 - 01.2024
BSc (Hons) - Computer Science (Cyber Security)
De Montfort University (DMU) (United Kingdom)
05.2020 - 01.2024
High School Diploma -
National Charity School
05.2019 - 05.2020
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