Yazhini V

• Configured and troubleshooted network devices like cisco and aruba switches, access points, printers, thin client laptops.
• Used Ekahua for radioplanning to place access points.
• Deep understanding of BGP protocol and have knowledge on other protocols like OSPF, EIGRP.
• Deploy and managed clearpass for network access control and policy enforcement.
• Configured authentication and authorization policies to ensure secure and compliant network access.
• Coordinated with vendors during hardware procurement process ensuring timely project completion.
• Streamlined operations by developing clear documentation for both IT staff and end users.
• Guided and assisted users with technical issues, improving network performance and usability.

• Configured IPT devices such as Cisco Phones, Axis bridge, Beronet ATA intercom in call manager.
• Proficient in SIP Protocol, Beronet, H.323 gateway, CUBE.
• Troubleshooted calling and phone issues in voice network.
• Worked on New store opening and configured all voice related devices in call manager.
• Took in charge and Worked on Return Merchandise Authorization process, returned many phones back to cisco post COVID as cost saving process.
• Troubleshooted and resolved many VoIP related issues such as ASCOM Phones, Public announcement, Jabber soft Phones.
• Coordinated with vendors such as Cisco, Verizon, Beronet.
• Worked on CUCM, CUC(Voicemail),cisco expressway.
• Troubleshooted calling issue using Wireshark and cisco Translator X tools.
• Prepared on overall reports of voice team to show our progress to client.

• Resolved Microsoft Teams App related issues.
• Published blocked apps on Teams admin center.
• Coordinated with vendors such as Microsoft, Logitech, Yealink, Audiocodec.
• Aware of SBC and worked on both direct connect and operator connect in teams telephony.
• Configured Microsoft Teams Rooms and troubleshooted issues related to MTR.
• Hands on experience in azure active directory.
• Aware of Azure fundamentals and Administration.
• Created documents for various issues, to assist my team and end user.

• Basic configuration and setup of FortiGate firewall(Interfaces, static routing ).
• Creating and managing basic security policies(NAT rules)
• Assisting with VPN setup.
• Performing firmware upgrades and backups as directed.
• Logging support tickets with Fortinet TAC and assisting in issue resolution.
• Monitoring system performance,uptime and resource usage.