YAZID BOUMALI
Travel Sales Consultant
Dubai,Dubai
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Travel Sales Consultant
ALSHAMSI TRAVELS
Dubai, UAE
10.2018 - Current
- Selling company products and offers.
- Handling ticket related queries including booking, issuing, reissuing, cancellation, refunds on Central Reservation System (CRS) ‘Galileo’.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Making online booking for low cost carriers.
- Managing inbound and Outbound hotel bookings.
- Arranging Inbound/outbound tours.
- Attending client’s queries via phone, personally and emails.
- Provide customer support to the client.
- Arranging UAE Visa.
- Arranging travel for business and vacation customers.
- Determining customers’ needs and preferences, such as schedules and costs.
- Plan and arrange tour packages, excursions, and day trips.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Travel Sales Consultant
DJENA TOURS
CONSTANTINE, ALGERIA
11.2015 - 08.2018
- Selling company products and offers.
- Handling ticket related queries including booking, issuing, reissuing, cancellation, refunds on Central Reservation System (CRS) ‘Galileo’.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Informed clients about their trip will be like, including giving details on required documents, such as passports or visas.
- Arranged alternative booking arrangements if changes arise before or during the trip.
- Attended client’s queries, made on the phone, personally and through emails.
- Provide customer support to the client.
- Arranged group travel from Algeria to other countries as a travel coordinator.
- Determined customers’ needs and preferences, such as schedules and costs.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assisted for Schengen visa, Turkish visa, UAE visa, UK visa and other countries as well.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Travel Sales Consultant
GALAXY TOURS
CONSTANTINE, ALGERIA
10.2014 - 10.2015
- Selling company products and offers
- Handled all ticket related queries including booking, issuing, re-issuing, cancellation, refund, etc.On Central Reservation System (CRS) ‘Amadeus.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Managed Hotel bookings-In bound /Out bound.
- Attended client’s queries, made on the phone, personally and through emails.
- Arranged group travel from Algeria to other countries as a travel coordinator.
- Assisted for Schengen visa, Turkish visa, UAE visa, UK visa and other countries as well.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Sales Associate
AL MORJANA JWELLERS
CONSTANTINE, ALGERIA
08.2012 - 09.2014
- Dealt with Customer.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Assisted customers select good and reasonable designs.
- Provided customer service to the client.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Youghourtah
ConstantineNo Degree - TOURISME
ITM STUDIA
CONSTANTINESkills
Amadeus
Galileo (Software’s)CreativityCustomer serviceCustomer supportDetail OrientedSpecial eventsManagingMicrosoft OfficeProblem SolvingSellingTime ManagementTravel research
Marketing
Verbal and written communication
Hotel accommodations
Company guidelines and procedures
Executive travel
Travel research
Additional Information
- Visa Status: , Employment Visa
- DOB : 21 / 8 / 1992
Timeline
Travel Sales Consultant
ALSHAMSI TRAVELS
10.2018 - Current
Travel Sales Consultant
DJENA TOURS
11.2015 - 08.2018
Travel Sales Consultant
GALAXY TOURS
10.2014 - 10.2015
Sales Associate
AL MORJANA JWELLERS
08.2012 - 09.2014
No Degree - TOURISME
ITM STUDIA
High School Diploma -
Youghourtah