Yeasin Rana
Abu Dhabi,UAE
Summary
Soft Service Senior Supervisor with 10 years of experience in enhancing productivity and staff morale through effective management and quality control. Successfully led a team to improve cleanliness standards by 20% and developed a training program that reduced onboarding time by 30%. Proven expertise in problem-solving and training, ensuring efficient operations and high-quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Soft Service Senior Supervisor
Al Batten Exclusive Airport
Abu Dhabi, UAE
01.2025 - 08.2025
Governmental luxuries, private jet airport, offering premium business aviation services in heart of Abu Dhabi. It's approximately 120,000 square feet. Website: https://www.albateenairport.ae
- Improved team morale with regular feedback sessions and recognition of achievements.
- Maintained strict adherence to company standards, resulting in consistent quality of work output.
- Supervised team of 150 housekeeping staff across building complex, Landsite, and Airside, ensuring consistent delivery of high cleanliness and hygiene standards.
- Planned and scheduled staff shifts, managed attendance records, and distributed workloads for optimal coverage and efficiency.
- Trained housekeeping personnel on cleaning procedures, chemical usage, equipment handling, and safety protocols to ensure compliance with industry standards.
- Conducted regular inspections of rooms and public areas to ensure adherence to cleanliness benchmarks and client expectations.
- Managed inventory of cleaning supplies and materials, maintaining accurate stock levels while staying within budget constraints.
- Responded to client and guest feedback, resolving service issues quickly to ensure high satisfaction and retention.
- Ensured compliance with health, safety, and environmental regulations, maintaining safe work environment for staff and guests.
- Coordinated with facility management and other departments to support seamless operations and timely service delivery.
- Implemented quality control measures and performance monitoring systems to improve housekeeping efficiency and accountability.
- Led housekeeping operations in hospitality-focused environments, upholding brand standards and enhancing overall guest experience.
- Facilitated conflict resolution amongst team members, promoting positive working environment.
Soft Service Senior Supervisor
Al Forsan International Resort
Khalifa City, UAE
02.2023 - 12.2024
Company Overview: Global sports hub, AlForsan, emphasises innovation, integrity, and guest focus & Academy to develop youth. Website: https://www.alforsan.ae
- Supervised and trained team of 49+ staff, ensuring compliance with cleanliness standards.
- Managed inventory and procurement, maintaining stock levels of cleaning supplies and equipment.
- Developed work schedules enhancing workforce efficiency and operational coverage.
- Resolved client complaints and ensured satisfaction, maintaining high customer service standards.
- Implemented health and safety policies, ensuring compliance and safe work conditions.
- Assisted in budgeting, controlling labour costs and supply expenses, and identifying cost-saving opportunities.
- Conducted quality inspections, ensuring compliance with cleanliness and safety standards.
- Liaised between housekeeping and other departments, streamlining communication and resolving issues.
- Reporting daily based on enhancing, maintaining and work environment non-compliance.
- Daily, weekly, and monthly based tasks accomplished, reporting by Excel sheet and documented shared for KPI.
- Add here to safety guide compliance with OSHA and train new staff.
- Created inclusive work environment through fair treatment practices fostering diversity and equality among staff members.
- Established performance benchmarks for driving productivity growth across team.
- Facilitated conflict resolution amongst team members, promoting positive working environment.
- Provided training and guidance to junior staff members, enhancing overall team performance.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Collaborate cross-functionally with other departments to achieve common business goals.
- Implemented health and safety regulations, ensuring safe workplace for all employees.
Education
NEBOSH International General Certificate - Occupational Health & Safety
Shield's FZ LLC
Abu Dhabi, UAE 11.2024 -
High school certificate - Science Grad - First
Hajigonj Amin Memorial High School
Chandpur, Bangladesh 02.1999 - 03.2001
Project Management Foundation - PMI Registered
LinkedIn learning
Virtual Academic 09.2024 - 09.2028
ISO 9001 Quality Management Systems Associate TM - QMS
SkillFront
Virtual Academic 12.2022 - 12.2027
Foundations of Business and Entrepreneurship - Personal Development
SkillFront
Virtual Academic 07.2025 - 07.2028
Safety & Health Management Principles - OSHA
Virtual Academy
OREGON.GOV 01.2023 - 03.2026
FSSC - ISO - 22000 V6.0 - AWARENESS - Food Industry - HACCP
Food Yaari Education & Media Private Limited
Virtual Academic 11.2024 - 11.2028
Skills
- Sanitisation, deep cleaning techniques and procedures
- Disinfection and fumigation prevent cross-contamination
- Internal, external glass cleaning and manual handling
- Carpet shampooing and steam cleaning
- Wall, ceiling, sofa and furniture cleaning treatment
- Floor Stripping, Polishing and hard floor spray cleaning (SOP)
- Restroom and pantry mould cleaning technique
- Excelatro, Elevator and sternal steel polishing technique
- Inventory management, including supply and delivery
- Chemicals Handling, hazard identification and Risk Assessment
- Automatic robotic machine operating
- Floor buffing and Marble crystallisation
- Scaffolding erection and Work at height
- Scheduling, planning, developing and improving quality of service
Accomplishments
- Staff Management Success, Led a team of 200 staff to achieve 95% performance efficiency monthly.
- Cost Savings Achieved, Reduced housekeeping supply costs by 11% in 2024 through effective inventory management.
- High Guest Satisfaction, Maintained 98% guest satisfaction rate in service delivery for a consecutive 6 months.
- Productivity Improvement, Increased team productivity by 21% through strategic training and development programs.
Certification
- Scaffolding Erection & Dismantling, TALENT TRAINING INSTITUTE L.L.C, NOR/6728/22, 07/15/24
- Working at Height, TALENT TRAINING INSTITUTE L.L.C, NOR/6734/22, 07/15/24
- Supervisor office contract orientation, Aval international, 08/15/25
- HIGHFIELD LEVEL 3 International Award First Aid CPR All ages, NUMERO UNO TRAINING & CONSULTING LLC, NU/HSE/02/2025/02762, 02/25/28
Languages
English
Fluent
Bengali
Native
Hindi
Proficient (C2)
Arabic
Intermediate
Projects Experience
- SSMC Hospital | Mafraq, Abu Dhabi, UAE
Housekeeping Supervisor | https://ssmc.ae | Apr 2022 - Oct 2023
- Abu Dhabi International Airport | Abu Dhabi, UAE
Soft Service Supervisor | https://www.adairports.ae | May 2020 - Mar 2022
- SKMC Hospital | Karamah, Abu Dhabi, UAE
Camp/Hostel Boss | https://skmc.seha.ae | Mar 2019 - Apr 2020
- DPM, Deputy Prime Minister's Office | Karamah, Abu Dhabi, UAE
Site Supervisor with 6 Projects | https://diwan.gov.ae | Mar 2017 - Feb 2019
- Yes, Clinic | Khalifa City, Abu Dhabi, UAE
Cleaning Supervisor | Website: https://adscc.ae | Jan 2016 - Dec 2016
Certificate
- Understanding Colour Coding | Chemical Hazard | Pictograms | Hand hygiene explained | Understanding PPE | Environment Weariness | I am Your Cleaning Robot - BICS British Institute of Cleaning Science.
- Fire Safety Management - ITC (ILO) International Training Centre.
- Analytical thinking innovation - TDRA.UAE (Virtual Academy) Telecommunications and Digital Government Regulatory Authority.
- Digital Enablers Training Program - TDRA.UAE (Virtual Academy) Telecommunications and Digital Government Regulatory Authority.
- Procurement & Supply Chain - TDRA.UAE (Virtual Academy) Telecommunications and Digital Government Regulatory Authority.
- Service Management - TDRA.UAE (Virtual Academy) Telecommunications and Digital Government Regulatory Authority.
- Microsoft Excel course for beginners by Skill Academy - CURSA | LTDA. CNPJ 24.471.978/0001-08. | Virtual Academy.
- Oregon Young Employer Safety Program | Ladder Safety |Covid-19 training - OSHA | OREGON.GOV | Virtual Academy.
- Fundamentals of Fall Protection - OSHA | OREGON.GOV | Virtual Academy.
- Hazardous Substances Assessment Essentials - Shields FZ LLC, NEBOSH | w.sheilds.org | Certificate Number: 5597377090YR.
- Household Mould Management - Shields FZ LLC, NEBOSH | w.sheilds.org | Certificate Number: 9647328237YR.
- Front desk check-in and check-out - Institute of Hospitality | TYPSY Course Virtual Academy - VALID UNTIL 20 - SEP-2027.
- Critical Thinking for Self-Development - METROPOLITAN SCHOOL OF BUSINESS AND MANAGEMENT UK | Certificate Number: 20143747.
- Oregon Young Employer Safety Program - OSHA | OREGON.GOV | Virtual Academy.
- Accident Investigation | Whistleblower Rights - OSHA | OREGON.GOV | Virtual Academy.
- Hazard Identification and Control – Online - OSHA | OREGON.GOV | Virtual Academy.
- Effective Leadership - HP LIFE FOUNDATION - Certificate serial number: 8e456b6c-78a8-4d6c-bc01-e2f5c862b7f2.
- Being an Effective Team Member | Managing Employee Performance Problems | Interpersonal Communication - LinkedIn Learning Course (Virtual Academy) National Association of State Boards of Accountancy.
- Time Management: Working from Home - LinkedIn Learning Course (Virtual Academy).
- Accelerating Your Career with Personal Branding - LinkedIn Learning Course (Virtual Academy).
- The Art of Leadership (get Abstract Summary) - LinkedIn Learning Course (Virtual Academy).
- Demonstrating Accountability as a Leader - LinkedIn Learning Course (Virtual Academy).
- How to Crush Self-Doubt and Build Self-Confidence - LinkedIn Learning Course (Virtual Academy).
- Nail Your Software Tester Interview | Problem-Solving for Founders - LinkedIn Learning Course (Virtual Academy).
- Teamwork Foundations | How to Win Trust and Connect Masterfully | Communicating in the Language of Leadership - LinkedIn Learning Course (Virtual Academy).
- Body Language | People Management | Soft Skills - Mind Lustre Course - Virtual Academy.
- Emotional Intelligence | Presentation Skills - Mind Lustre Course - Virtual Academy.
- Business Email Etiquette | Email Writing - Mind Lustre Course - Virtual Academy.
- Stress Management - Understanding Stress - Course Virtual Academy by Proprofs’ Training Market.
- COSHH training certificate - Course Virtual Academy by Auk Hygiene.
- Business Case Solving - 10-MINUTE SCHOOL Course - Virtual Academy.
- Digital Marketing Fundamentals - IIDE Virtual Academy THE DIGITAL SCHOOL.
- Guest experiences fundamentals - TYPSY Course Virtual Academy - Institute of Hospitality.
- Facilities Management (Short Course) - Course Virtual Academy by HSE Xford Home Study Centre.
Training
- Laboratory Safety Training (SSMC-Hospital -06/2022 – 06/2025 Handling Contaminated Blood/Items for Porter & Cleaner - Infection Control Prevention.
- Public Speaking – 11/2023 -Present Public speaking is the skill of clearly and confidently communicating ideas to an audience. It builds confidence, persuasion, and leadership.
- KIEHL Mod 2017 -11/2017 – Present A professional, eco-friendly housekeeping chemical used for
daily cleaning of floors and surfaces. It’s low-foam, pH-balanced, and ideal for hotels, hospitals, and commercial spaces. - Maximo – 03/2023 - Present Maximo is ADAC’s digital system for managing maintenance, assets, and work orders. It helps streamline facility operations, improve efficiency, and track service tasks in real time across airport infrastructure.
- PDA (FSI GO) – 02/2017 - Present MRI Evolution GO is a mobile workforce management application, formerly part of FSI but now under the MRI Software brand.
Awards
- Achieving 100 % KPI Al Bateen Exclusive Airport AWARDED - Feb 2025 & April 2025.
- Achieving 100 % KPI Abu Dhabi International Airport AWARDED - JULY 2019 & FEB 2019.
- Fumigation with Microsafe group, High-risk areas, Disinfection rate 98%
- Appreciation – SSMC Hospital - Sheikh Shakhbout Medical City (SICU) APRIL 2023.
- Appreciation - SSMC Hospital - Sheikh Shakhbout Medical City (BICU) May 2023
Timeline
Foundations of Business and Entrepreneurship - Personal Development
SkillFront
07.2025 - 07.2028
Soft Service Senior Supervisor
Al Batten Exclusive Airport
01.2025 - 08.2025
NEBOSH International General Certificate - Occupational Health & Safety
Shield's FZ LLC
11.2024 -
FSSC - ISO - 22000 V6.0 - AWARENESS - Food Industry - HACCP
Food Yaari Education & Media Private Limited
11.2024 - 11.2028
Project Management Foundation - PMI Registered
LinkedIn learning
09.2024 - 09.2028
Soft Service Senior Supervisor
Al Forsan International Resort
02.2023 - 12.2024
Safety & Health Management Principles - OSHA
Virtual Academy
01.2023 - 03.2026
ISO 9001 Quality Management Systems Associate TM - QMS
SkillFront
12.2022 - 12.2027
High school certificate - Science Grad - First
Hajigonj Amin Memorial High School
02.1999 - 03.2001
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